Senior Advocate HOPE Housing

**Sign On Bonus**

Full Time - 37.5 Hours Per Week / 52 Weeks Per Year

Wednesday to Sunday: 9:00am - 5:00pm

Pay Rate: $17.26 - $22.45

Grade 13

About The Position

HOPE Housing Supervisor is a hands on leadership role for experienced housing or human services professionals who want to make a lasting impact both with tenants and the staff who support them. This position blends direct service with mentorship operations and on-site leadership in a trauma informed Housing First program dedicated to housing stability and dignity for all. As the primary on-site lead youll support Housing Advocates guide day-to-day operations and step into leadership during critical moments. While maintaining a reduced caseload so you can stay connected to the work that matters most. Youll help foster a safe collaborative work culture respond to complex situations with empathy and confidence and contribute to continuous improvement of program quality and outcomes.

Job Summary:

Provides on-site leadership and support to program staff to assist with ensuring the smooth daily operations of the HOPE Housing Program. Serves as the primary on-site lead to ensure safe stable residential environments and consistent high-quality service delivery. Provides guidance mentoring and support to Housing Advocates; carries a reduced caseload; and assists the Program Manager with administrative operational and compliance responsibilities. Performs all duties according to agency and program policies and procedures as well as housing regulations.

Job Duties and Responsibilities:

• Ensures prompt and accurate data input into Homeless Management Information System (HMIS) ServicePoint and Initial Contact and Intake data into agency database CAPTAIN.
• Follows HUD / HHAP / HCR / FHLB regulations and/or standards. Knowledgeable in tenants rights and fair housing practices.
• Completes accurate documentation and timely paperwork including but not limited to maintaining tenant files annual lease renewal case notes based on frequency of visit and support provided quarterly support planning and need assessments.
• Conducts strength-based assessments to assist in gauging needs personal strengths and goals. Assists in developing SMART support plans. Monitors outcomes and updates support plans accordingly periodically reassesses needs.
• Provides routine on site visits to apartments to provide supportive services.
• Supports tenants in attaining their goals by providing education advocacy and linkage. This may include referrals/linkage to community services and resources to meet basic needs and obtain adequate medical dental and emotional health.
• Assists in advocating with funding resources this may include completing shelter verifications assisting with collecting documentation submitting paperwork/ updates providing transportation and/ or attending meetings etc to ensure continued services.
• Provides and/or assists in securing necessary transportation to access services accompanies tenants to appointments as necessary.
• Education and adherence to lease and the rules and regulations process work orders via JIRA and coordinates schedule with facilities department.
• Acts as a liaison between tenants and landlord neighbors or service providers when a communication barrier is present.
• Assists in collecting rent completing payment reminders developing payment arrangements and/or initiating legal eviction procedures.
• Assists with education and direction to prevent future evictions or homeless situations.
• Works cooperatively with other agency and community providers.
• Ensures that safety and sanitation is maintained in apartments as well as communal spaces and participates in quarterly maintenance reviews.
• Provides guidance and direction to tenants in proper home upkeep food and medication storage ensures laundering of clothes/ towels and bedding.
• Assists with any necessary move-outs or evictions of tenants including apartment turn over.
• Provides assistance with tenants money management skills and encourages prompt payment of rent bills and other responsibilities.
• Performs related duties and special projects as required; provides recreational activities and monthly Tenants meeting as scheduled.
• Attends related trainings and in-services participates in annual Point in Time Count
• Shares on-call responsibility with other HOPE staff on a rotating basis.

Job Requirements:

• Must demonstrate excellent communication interpersonal customer service organizational time management ability to work independently and verbal and written skills.
• Must have ability to relate to special populations and individuals/families with multiple life difficulties in a warm non-judgemental manner and be a good role model to clients.
• Must demonstrate an ability to problem solve de-escalate and provide crisis support.
• Must complete all job duties in accordance with a Housing First approach / philosophy Person Centred Care Trauma Informed Care Harm Reduction Practices
• Must demonstrate knowledge of community services and resources awareness of location purpose and how to access refer and link clients with services.
• Must demonstrate knowledge of housing regulations ESSHI HUD HCR Fair Housing and OCO Procedures and Policies
• Must be able to work a flexible schedule to meet the needs of tenants and program; must share on-call.
• Must be willing to actively participate in activities with tenants.
• Must be able to establish/maintain/exhibit professionalism with tenants other employees and other service providers.
• Must be creative in program planning demonstrate resourcefulness initiative and objectivity.
• Must have computer proficiency in Microsoft Office and the ability to navigate the internet.
• Must have acceptable physical and mental health to carry out duties and responsibilities of the position: able to climb stairs bend lift 25 lbs able and willing to assist with moving tenants in and out as well as routine cleaning of apartments and communal areas.
• Must possess a valid NYS Drivers License with a good driving record within Agency policy and have access to a reliable properly insured vehicle for travel and transport of clients.

Minimum Qualifications:

• Associate degree in a Behavioral Sciences or Human Services Field and
• One to three years related experience working with special populations in a human services or housing program field or
• Any acceptable combination of education experience and training.

Oswego County Opportunities equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to racecreedcolor religion age sex national origin disability status genetics protected veteran statusmarital statussexual orientation gender identity or expression or any other characteristic protected by federal state or local policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Required Experience:

Senior IC