Cloud Onboarding Engineer

About Carrier

Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating innovations that bring comfort safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control air quality and transportation we improve lives empower critical industries and ensure safe transport of food lifesaving medicines and more. Since inventing modern air conditioning in 1902 we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class inclusive workforce that puts the customer at the center of everything we do. For more information visit or follow on Carrier social media at @Carrier.

About Us

Carrier is a leading provider of heating ventilating air conditioning and refrigeration systems building controls and automation and fire and security solutions. Our technologies drive safer smarter more sustainable and high-performance buildings.

As part of Carrier Automated Logic has been a total energy solutions provider for over 30 years. We specialize in intuitive energy-efficient building automation systems designed to optimize energy use while maintaining occupant comfort. Through our global network of company branches and independent dealers we deliver industry-leading technology with unmatched local expertise and support.

About the Role

We are seeking WebCTRL Cloud Onboarding Engineer to support the deployment of WebCTRL Cloud for our this role you will work directly with customers to guide them through the onboarding process ensuring a smooth and secure setup. This is a hybrid role with a combination of in-office and remote work. Candidates should be able to work from our Kennesaw GA office as needed while also having the flexibility to work remotely. This position is not an SRE role but focuses on assisting customers with configuration security and connectivity for WebCTRL Cloud.

Key Responsibilities

• Guide customers through installing and configuring security certificates on their local site and in BACnet/SC routers.
• Assist customers in setting up Single Sign-On (SSO) authentication.
• Provide support for VPN configurations to ensure secure connectivity.
• Educate customers on best practices for secure deployments of WebCTRL Cloud.
• Work closely with internal teams to refine onboarding processes and documentation.
• Troubleshoot common setup issues and escalate complex cases as needed.

Qualifications & Experience

• High School Diploma or GED
• 1 year of network security principles including SSL/TLS certificate management and VPNs
• 1 year of experience with Single Sign-On (SSO) protocols such as SAML OAuth and OpenID Connect including integration and troubleshooting

Preferred Skills

• Experience with BACnet/SC or industrial networking is a plus.
• Experience with WebCTRL or other building automation systems
• IT-related certifications are a plus.
• Ability to explain technical concepts to non-technical users.
• Strong troubleshooting skills and attention to detail.
• Technical certifications and any direct Automated Logic training are a plus.

• Hands-on experience setting up certificates (PKI infrastructure).
• Basic scripting or automation experience (PowerShell Python or Bash) is a plus.
• Linux experience is a plus.
• Prior experience in a customer-facing technical role.
• Ability to work independently while coordinating with multiple stakeholders.

Pay Range

Other Compensation

Benefits

Employees are eligible for benefits including:

• Health Care Benefits: Medical Dental Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days up to 15 days; paid sick days up to 5 days; paid personal leave up to 5 days; paid holidays up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering please click here Work with us Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process participate in an interview or otherwise engage in the hiring process please contact us at . We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Job Applicants Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice.

Use of AI

Technology-enabled tools may support parts of the recruitment process with oversight by people.