Senior Applications Specialist

About us

Treasury Wine Estates (TWE) is one of the worlds largest wine companies. At TWE we are led everyday by our purpose Boldly Cultivating. We are boldly cultivating value through our brands wine people & environment for enriched & joyful communities.

At TWE we cultivate our teams to be their very best. And in turn our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team and fuels our vision to become the worlds most desirable luxury wine company known for the experiences we create for our consumers customers partners suppliers and our people.

To learn more about our purpose and our renowned portfolio of global brands click here.

About the role

Reporting to the Enterprise Applications Manager this role owns the operational health optimisation and evolution of TWEs enterprise application portfolio. Youll bridge platforms automation and business needs to make systems work smarter at global scale.

Key Responsibilities:

• Ensure stability performance and continuous improvement of enterprise apps
• Administer and optimise service desk capability primarily ServiceNow
• Assist in managing vendors and offshore partners to deliver timely and reliable outcomes
• Identify and enable automation opportunities across systems and workflows
• Support global stakeholders through BAU change and improvement initiatives
• Maintain oversight of integrations risks and configuration standards
• Translate business needs into practical scalable solutions
  

About you

Successful applicants will naturally take pride in their work be motivated to learn new systems and be able to communicate across a broad group of stakeholders. With sound experience youll have the confidence to present operationally grounded solutions and the ability to own innovative approaches to maximise the use of our applications.

What wed love to see:

• 3-5 years of experience with IT Applications across complex organizations
• ITSM qualified with hands-on experience in enterprise application support
• Strong experience with ServiceNow (roughly 50% of your focus area) and multilayered application environments
• Background supporting SaaS or platform applications at enterprise scale
• Highly organised self-starter who can manage competing priorities
• Strong communicator able to bridge technical and business stakeholders from our vineyards to our Executive teams
• Analytical problem solver who delivers sustainable innovative and timely solutions
• Motivated learner keen to broaden exposure across platforms and systems
• A keen interest in the evolving IT landscape youll have a natural curiosity around automation and AI
• University qualifications within IT are desirable but not essential

Why youll love it here

Our culture is built on bringing our whole selves being courageous and delivering together its our DNA and the heart of who we are at TWE.

• We prioritize your growth with access to global career opportunities and structured programs designed to support your health wellbeing and careerdevelopment.
• Paid parental/partner leave
• Flexible work arrangements available
• Access to our Employee Assistance Program for you and your family
• A TWE for me day that you can choose to spend however you choose!
• We offer a range of great benefits such as flexibility rewards and discounts and health and wellbeing initiatives. To find out more click here.

It takes all varietals!

Just like the wide range and variety of brands in our wine portfolio TWE embraces diversity and is proud to be an equal opportunity employer. At the 2025 AWEI awards we were appointed Gold Status acknowledging our pride in diversity!

All qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity age national origin or on the basis of disability. If you require any assistance to be included in our process please contact quoting the job title and reference number.

How to apply

We move fast at Treasury Wine Estates when we find the right fit so if this sounds like the role for you dont miss out and apply today!