Quality Assurance Manager Waldorf Astoria Doha Lusail
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Job Summary
What are we looking for
A Quality Assurance Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:
- 3-5 years of experience in quality assurance in hospitality.
- Demonstrated strong knowledge of Forbes standards and Hilton regulations.
- Excellent analytical communication and leadership skills.
- Strong understanding of regulatory frameworks and proprietary quality protocols.
- Experience conducting audits and preparing detailed quality reports.
What is it like working for Hilton
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the Worlds Best Workplaces.
We support the mental and physical wellbeing of all Team Members so they can Thrive thanks to innovative programs and benefits such as workplace flexibility career growth and development and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members unique perspectives and voicesalong with those of our Guests Owners Suppliers and Partnersto cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what its like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions of his or her role and to receive other benefits and privileges of employment. Please contact us to request accommodation.
EOE/AA/Disabled/Veterans
A Quality Assurance Manager ensures that all operational processes meet established standards of excellence by developing and maintaining quality systems conducting audits and analyzing performance data. They lead initiatives to improve product and service quality ensure regulatory compliance and foster a culture of continuous improvement across departments.
What will I be doing
As a Quality Assurance Manager you will be responsible for performing the following tasks to the highest standards:
- Develop and implement robust quality control systems and procedures across operations.
- Monitor and analyze performance metrics to ensure compliance with quality standards.
- Prepare and present regular quality reports to management.
- Conduct internal audits and ensure adherence to regulatory requirements.
- Maintain and update quality documentation including SOPs and compliance records.
- Ensure compliance with all Hilton/Forbes standards.
- Lead initiatives to improve product and process quality while reducing supply chain costs.
- Train team members on quality standards procedures and best practices.
- Foster a culture of continuous improvement and quality excellence throughout the organization
Required Experience:
Manager
Key Skills
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
