Administrative Assistant

About the Company:

Founded in 2008 by Ross Sapir Roadway Moving is built on the core principles of accountability kindness generosity and dedication. These values drive a culture of excellence where our peoplenot just our trucksset us apart in a crowded industry. We believe in investing in both our employees and our clients fostering an environment rooted in respect urgency clear communication and appreciation. At Roadway we dont just move boxes we move lives and we do it with a commitment to making the experience remarkable for everyone involved.

We are looking for an Administrative Assistant role focuses on managing documents maintaining accurate records and reports and supporting customers by efficiently using our systems and Excel sheets. The position requires strong attention to detail Excel proficiency and the ability to multitask while staying calm and organized in a fast-paced environment. Success in the role also depends on clear communication cross-department collaboration and a solid understanding of the companys services.

Responsibilities:

• Skillfully review signatures meticulously organize documents and efficiently scan/upload them into our internal software systems.

• Maintain the accuracy of reports and software by updating moving information and ensuring that payment details are correctly recorded in moving profiles.

• Master the software systems used by the company to facilitate effective communication with incoming inquiries and provide valuable assistance.

• Keep comprehensive records of all files ensuring accessibility and orderliness for quick retrieval.

• Process orders forms applications and customer requests promptly ensuring accuracy and completeness.

• Collaborate with other departments to offer constructive feedback that contributes to the enhancement of our sales marketing and overall business processes.

• Acquire in-depth knowledge of our companys services to confidently address customer questions and provide exceptional support.

Requirements:

• A high school diploma is required; a college degree is preferred.

• Previous clerical or administrative experience is highly desired.

• Proficiency in Microsoft Excel is essential.

• Exceptional communication skills with a pleasant and professional demeanor for interactions with customers and colleagues.

• Strong attention to detail is crucial for providing accurate written communication to customers.

• The ability to remain calm and composed in high-pressure situations.

• Strong multitasking skills to manage multiple tasks efficiently.

• Exceptional organizational skills to effectively manage files and data.

• Flexibility to adapt to diverse customer needs and requests in a dynamic environment.