Product Support Specialist
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Job Location:
Birkirkara - Malta
Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Hybrid - Malta or Remote
Reporting to: Head of Product
Your mission
Act as the main point of contact for reporting incidents and provide essential support for product-related issues.
Replicate reported issues before escalating ensuring the Product team receives documented bugs rather than unverified queries.
Work alongside the suppliers 24/7 support team to ensure incidents are addressed promptly.
Bridge the gap between Customer Support and the Product team to clarify technical questions.
What You Bring
Previous experience in a similar role within the iGaming industry.
Eagerness to learn the technical side of our products and can remain organized under pressure.
Experience or strong interest in technical support and incident management.
The ability to learn troubleshooting steps and accurately replicate reported issues.
A basic understanding of products and technology with a willingness to be taught greater technical skills.
Familiarity with Jira ability to handle the intake of questions from Customer Support and translate them into tasks.
Whats in it for you
The chance to make a tangible impact in a rapidly growing global company.
A culture that rewards ambition innovation and collaboration.
28 days paid time off & Public Holidays.
About Company
A rising powerhouse in online gambling and betting weve made our mark in just four yearsand were just getting started. Our success is driven by a team of experts in casino operations marketing and beyond leading innovative projects across casino crypto and game development. More than ... View more
