Customer Service Executive (E-Hailing) – 2026 Intake

Location: Johor Bahru Malaysia
Employment Type: Full-Time
Industry: BPO / Customer Service / E-Hailing

Company Overview

We are a global workforce solutions provider supporting a leading e-hailing platform across Malaysia Singapore Hong Kong and Taiwan. Our team delivers high-quality customer support in a fast-paced technology-driven environment.

Job Summary

We are looking for enthusiastic and customer-oriented individuals to join our team as Customer Service Executives. This role is ideal for fresh graduates or entry-level candidates seeking to build a career in a regional support environment.

You will be responsible for handling customer and driver inquiries while ensuring timely resolution and maintaining service excellence.

Key Responsibilities

• Handle inbound and outbound inquiries via phone live chat and email

• Assist riders and drivers with service-related issues in a professional manner

• Resolve cases efficiently by following Standard Operating Procedures (SOPs)

• Escalate complex issues to the appropriate team when necessary

• Accurately document all interactions in the system

• Achieve individual and team Key Performance Indicators (KPIs)

• Maintain high levels of customer satisfaction and service quality

Requirements

• Malaysian or Singaporean citizens

• Minimum qualification: SPM / UEC / SKM / SVM / IGCSE or equivalent

• Fresh graduates are encouraged to apply

• Good command of English (spoken and written)

• Ability to speak Mandarin is an added advantage

• Willing to work rotational shifts (5 working days per week including weekends and public holidays)

• Basic computer skills and ability to multitask

• Strong problem-solving and communication skills

Salary & Benefits

Malaysia Project:

• English Speaker: RM 1900

• Mandarin Speaker: RM 2700 (inclusive of RM 800 language allowance)

Singapore Project:

• English Speaker: RM 2100

• Mandarin Speaker: RM 2900 (inclusive of RM 800 language allowance)

Additional Benefits:

• Night Shift Allowance: RM 300

• KPI Incentive: Up to RM 400

• Shuttle Bus Provided (Johor Bahru routes)

• Fully Paid Training Provided

• 2 rotational off days per week

• Opportunity for regional exposure and career progression

Working Hours

• Rotational shifts (morning afternoon and night)

• 5 working days per week

• 2 days off (rotational basis)

Work Location

Johor Bahru Malaysia
(Accessible via company-provided shuttle service for selected routes)