Business AnalystPM eCommerce & Payment Functional domain Houston, TX Contract role

Role: Business Analyst / Project Manager- eCommerce & Payment Functional domain

Location: Houston TX (3-4 days onsite)

Duration: Contract opportunity

Job Summary

We are seeking a highly skilled Business Analyst / Project Manager with strong expertise in the eCommerce & Payment Functional domain to lead and deliver complex initiatives. This hybrid role combines deep business analysis with end to end project management to ensure payment solutions are compliant scalable secure and aligned with business goals. The ideal candidate will act as a bridge between Business stakeholders Digital Team engineering Team payment providers and external partners.

Business Analysis Responsibilities

• Elicit analyze document and validate business and functional requirements related to eCommerce payment systems.
• Work closely with Business stakeholders & Digital Teams to translate business needs into clear user stories and acceptance criteria.
• Perform process mapping and gap analysis for payment flows understand current pain points and provide recommendations
• Analyze impacts of payment-related changes (new payment methods Integration ) on existing systems and operations.
• Support QA Validation & UAT planning execution defect triage and sign-off to ensure solutions meet business requirements.
• Define and track KPIs such as payment success rate fraud rate and recurring Failure rate.

Project Management Responsibilities

• Plan Track and deliver multiple related projects across the project lifecycle with Agile methodology
• Develop and maintain project plans schedules risk logs and status reports.
• Coordinate cross functional teams to ensure timely delivery of milestones and dependencies.
• Proactively manage risks issues scope changes and escalations.
• Facilitate key project ceremonies (kickoff meetings stand ups sprint reviews retrospectives).
• Communicate project status and decisions clearly to senior leadership and external partners.

Required Qualifications

• Bachelors degree in Business Information Systems Computer Science or a related field.
• 6 years of experience in Business Analysis and/or Project Management roles.
• 3 years of hands-on experience in the eCommerce Payments or FinTech domain.
• Proven experience managing cross-functional technically complex projects.
• Strong understanding of payment workflows and industry standards (PayPal Apple Pay Google Pay).
• Experience working in Agile/Scrum and/or Hybrid project environments.

Required Skills

• Strong analytical and problem-solving skills
• Excellent stakeholder management and communication skills
• Expertise in requirements documentation and project planning
• Experience with tools such as Jira Confluence MS Project Excel
• Ability to manage multiple priorities in a fast-paced environment

Nice-to-Have Qualifications

• PMP or CSM certification
• Experience with global eCommerce platforms (Shopify Salesforce Commerce Cloud)
• Experience with data analysis or SQL
• Exposure to microservices and API-based payment architectures