Application Management Services (AMS) Lead

Job Title: Application Management Services (AMS) Lead
Work Location & Reporting Address: Costa Mesa CA 92626 (Onsite)
Contract duration: 6 months

Job Details:

Must Have Skills: Candidates with experience in Monitoring & Observability Tools Connected Vehicles Telematics or related automotive ecosystems will have a strong advantage

Detailed Job Description:
About the Role:

• We are looking for an experienced Application Management Services (AMS) Lead to drive monitoring incident management outage resolution and end-to-end operational excellence for mission-critical applications.
• This role requires strong technical depth in observability hands-on monitoring and real-time issue handling in fast-paced environments.
• Candidates with experience in Connected Vehicles Telematics or related automotive ecosystems will have a strong advantage.

Key Responsibilities:
Lead end-to-end Application Monitoring & Observability
Own incident lifecycle: detection triage communication resolution
Manage high-severity outages and drive RCA creation & preventive actions
Develop and maintain dashboards alerts and metrics for proactive monitoring
Coordinate with cross-functional engineering & product teams for system stability
Ensure SLA compliance and continuous improvement in AMS processes
Support on-call operations using escalation and notification systems

Required Skills:

1. Monitoring & Observability Tools
Dynatrace
ELK / Kibana
Grafana
OpenSearch

2. ITSM & Collaboration Tools
JIRA
Confluence
Status Page

3. Incident & On-Call Handling
xMatters

Preferred Experience:
Strong background in Monitoring Issue Triage & Outage Handling
Hands-on experience building dashboards alerting rules metrics pipelines
Experience operating in Connected Cars / Telematics domain (added advantage)
Proven expertise in creating RCAs and conducting post-incident reviews

What Were Looking For:
5 10 years of total experience in AMS Production Support or Application Operations
Ability to lead incident war rooms and communicate with stakeholders
Strong analytical problem-solving and decision-making mindset
Comfortable working in a dynamic high-availability environment