Senior Salesforce Developer – Genesys & Omni Channel
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Job Location:
McLean, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Must Have Technical/Functional Skills
5 years of hands-on experience as a Salesforce Developer
Strong expertise in Salesforce Service Cloud Omni-Channel and Lightning (LWC)
Hands-on experience integrating Genesys (CTI / Cloud CX) with Salesforce
Proficiency in Apex SOQL Triggers REST/SOAP APIs and Salesforce security model
Experience with call center workflows: voice chat email and digital channels
Strong problem-solving skills with experience in production support and incident resolution
Ability to work independently and collaborate across onshore and offshore teams
Nice to Have:
Experience in Financial Services Cloud or BFSI domain (Lending / Mortgage preferred)
Knowledge of Salesforce DevOps tools (Copado Gearset Jenkins etc.) Experience working with CMS chatbots or AI-assisted service features Salesforce certifications (Platform Developer I/II Service Cloud Consultant)
Roles & Responsibilities
Design develop and implement Salesforce solutions using Service Cloud Experience Cloud and Omni-Channel capabilities
Integrate Genesys Contact Center with Salesforce CTI for voice chat and digital interactions
Configure and customize Omni-Channel routing agents queues skills-based routing and service consoles
Develop Apex classes triggers Lightning Web Components (LWC) and Aura components as required
Implement and support Salesforce CTI APIs and real-time integrations with Genesys and other enterprise systems
Collaborate with Business Analysts and UX teams to deliver intuitive member-facing solutions
Support production issues provide root cause analysis and implement sustainable fixes
Ensure solutions adhere to Salesforce best practices security guidelines and performance standards
Participate in code reviews deployments and CI/CD processes
