Customer Service Coordinator

Labelink is a North American leader in printing solutions and an essential service provider to the packaging industry offering products such as labels flexible packaging (pouches) shrink sleeves and RFID labels. We are also committed to sustainable packaging solutions that support the ecological goals of our clients.

Responsibilities:

• Answer incoming telephone calls and if necessary transfer to requested personnel.
• Receive questions and concerns from external and internal customers and provide responses and solutions to general and customer specific inquiries.
• Respond to sales representative(s) regarding products orders and inquiries and provides updated information on customer related issues.
• Maintain and update accounts receivable prices and any other relevant information that needs to be entered into the system.
• Review customer purchase orders and cross references with the estimate to ensure pricing and components are correct.
• Follows up with Planner/Buyer to ensure components are available on time to meet on-time delivery to the customer.
• Attends daily scheduling meeting and communicate with departments regarding the status of jobs and any issues relating to jobs.
• Perform order tracking to ensure on-time delivery to customers and to proactively resolve potential concerns before they emerge into problems that could delay shipments.
• Initiate customers request for certificate of conformance (C of C) and notifies all applicable personnel by adding a note to the customer profile in Label Traxx.
• Manages customers inquiries to full resolution and escalate to management when necessary.
• Search for inventory/finished goods availability in the warehouse system
• Liaise between different departments on various issues and provides updated information required to complete and ship orders on-time to the customers.
• Prepare customer invoices from job tickets and e-mail/mails billing to the customers
• Initiates pre-production meetings with all concerning departments when necessary.
• Comply with standard operating procedures for customer complaints
• Communicates with production staff on different customer related issues and updates
• Perform any other operations-related work assignments as requested by the manager
• Other duties as assigned

Education & Qualifications:

• Level of general and specialized theoretical knowledge required to perform the duties of the position (specific titles or accreditations must be indicated).
• High School Diploma Completed
• 2-4 years in a customer service department preferably in a manufacturing /printing environment.
• Pleasant telephone manner
• Computer skills Microsoft suite ERP
• Strong attention to detail
• Ability to deliver excellent client satisfaction
• Excellent interpersonal and influencing skills
• Able to juggle multiple priorities
• Responsible and exercises good judgement
• Able to deal with difficult customers
• Good team player
• Strong verbal and written communication skills
• Able to adapt to changes in customer and production requirements
• Analytical problem solving and decision making skills
• Good vision and able to differentiate colours
• Able to work independently or in a team with minimal supervision

Why join us:

Our vision is to transform the packaging industry by consolidating key players investing in technology and creating a respectful stimulating and dynamic work environment.

Additionally you will:

• Enjoy the opportunity to grow in an environment that values and trusts you.
• Be part of a culture that emphasizes continuous improvement and professionalism.
• Join a friendly stimulating and supportive team.
• Develop your career with pride supported by training projects tailored to your professional interests.
• Benefit from funding for skill development training.
• Enjoy a full range of competitive benefits including comprehensive group insurance travel insurance health accounts telemedicine EAP collective RRSP/TFSA corporate events an additional week of vacation during the year-end holidays and much more!
• We are an equal opportunity employer and accommodates candidates with disabilities. If contacted for an interview and you require accommodation we will work with you to support your needs.

If this position interests you apply today by sending us your resume!

Required Experience:

Manager