Property Management Team Lead

At GC Realty & Development we move quickly expect ownership and reward people who get things done(GSD). As a fast-growing company we offer experienced Residential Property Managers(Local & Remote) the opportunity to grow alongside us.

Were looking for a Property Management Team Lead to work directly with our investor/clients who takes ownership moves fast and knows how to balance urgency with professionalism.

If you thrive in a fast-paced environment enjoy solving problems and want the opportunity to make more money based on what you get done daily then this role may be for you.

Role Overview

As a the Property Management Team Lead you are the primary point of contact for property owners. Youll manage client communication coordinate with internal teams review financials obtain approvals and ensure owners feel informed confident and cared for. This role requires strong judgment emotional intelligence and the ability to stay calm and decisive-even when things get complicated.

Compensation

• $80K 20% in Performance-Based Compensation paid out monthly
• Medical Dental Vision optional Life AD&D Disability Critical Illness Accident & Healthcare FSA
• 401K Plan
• Paid Birthday Off
• 10 accrued PTO days per year
• 7 Paid holidays offf
• $500 a year for reading and personal growth
• $25 USD for every positive Google review that mentions you by name
• $1000- $3000 referral bonus for referring a team member
• $250 referral bonus for referring a new client

Key Responsibilities

Client Communication & Experience

• Serve as the primary point of contact for property owners ensuring proactive communication across all main touchpoints and that all questions and concerns are handled promptly and effectively.
• Respond to client emails calls and texts within 2 hours
• Deliver the GC Realty Experience by being proactive responsive and solution-oriented
• Keep clients informed of issues next steps and outcomes before they have to ask
• Coordinate closely with leasing maintenance and finance teams to ensure alignment

Team Management and Accountability

• Oversee and mentor a small operations/customer service team responsible for managing day-to-day property activities while setting clear expectations for service and responsiveness.
• Hold team members accountable for results by monitoring performance addressing gaps quickly and ensuring follow-through on responsibilities.
• Address performance issues directly and professionally having honest conversations that drive improvement and clarity. Provide coaching and feedback to help team members grow while maintaining high service standards.
• Step in to resolve escalated issues with residents clients or vendors when situations become complex or sensitive.

Financial & Operational Support

• Review property financials and explain ROI concessions and statement corrections clearly to clients
• Obtain owner approvals for work orders turnovers and capital improvements
• Participate in renewal and resident negotiations when needed
• Coordinate strategy calls when units sit vacant without applications

Required Qualifications

• At least 5 years of direct client-facing experience in residential property management (SFH or multifamily)
• 3 years of experience managing a team including setting expectations providing feedback and addressing performance challenges.
• Ability to get things done in a super busy environment
• Comfortable handling difficult conversations with professionalism and empathy
• Strong problem-solving and decision-making skills
• Tech-savvy and comfortable working in property management systems

What makes us so special Every day at GC Realty & Development LLC we deliver The GC Realty Experience through our company core values: RESPONSIVE OWN IT GSD and BETTER RESULTS. The GC Realty Experience is simply part of our DNA. You see it in our words actions and decisions every single day. We want any GC team member client resident vendor or anyone that comes in contact with the brand to feel the GC Realty Experience. We consistently make doing business with us easy by offering the right solutions the first time and leaving everyone with a remarkable customer experience.

Are you the right fit We encourage you to check out our reputation online our GlassDoor reviews and our podcast Straight Up Chicago Investor!