Teller

Create your best future and join Westpac as aTeller working in our Wollongong branch.

Whats the role

As aTeller you will be the first point of contact for customers visiting our branch and will work to create a welcoming and supportive experience from the moment they walk in. You will engage in meaningful conversations to uncover their needs utilising your knowledge of Westpacs financial products and services to support their holistic banking needs. By addressing their everyday banking queries and referring them to the right specialists in Home Loans or Business Banking you will help ensure each customer receives tailored support and guidance. No two days are the same and each interaction is an opportunity to make a genuine difference in our customers financial wellbeing!

• Assist customers with banking transactions includingcashdepositsandwithdrawals
• Maintain accuratecash handlingand ensure end-of-daybalancing
• Educate customers ondigital platformssuch asonline bankingand our award-winningmobileapp
• Identify opportunities to improve customersfinancial wellbeingthrough tailored solutions
• Ensure compliance withregulatoryrequirementsandinternalpolicies

This is a full-time branch-based role and the hours are across and inclusive ofMondaytoFriday.

What will I need

• Customer Service Experience:ideally in a customer-facing role
• Numerical Skills:proficiency in handling cash and an ability to complete financial transactions with accuracy
• Personality:an energetic personality coupled with a genuine passion for helping people
• Resilience:ability to remain calm and composed whilst handling challenging situations
• Adaptability:a will to learn and adapt to new banking procedures and technologies