Primary Details

Primary Responsibilities

Delivery of assigned work to a high quality in line with appropriate audit standards scheduled completion dates and prioritization

Comply on provided legislations industry codes company policies and procedures.

Adherence and ensure all processing is accurate and within organizational policies processes procedures as applicable to the role

Build and maintain effective partnerships with local and onshore stakeholders

Proactively assists in the identification of critical and non-critical service delivery performance issues and improvement opportunities related to tasks given

Process all transactions related to product process and policies and accomplish all reports as required

Properly assess completeness of documents received and provide solutions if incomplete

Required Education

Bachelors Degree or equivalent combination of education and work experience

Required Experience

2 years relevant experience

Preferred Competencies/Skills

Effective verbal and written communication skills

Proficiency in MS tools

Excellent customer service focus

Analytical with good decision-making and problem solving skills

Detail-oriented and has the ability to follow process instructions

Effective planning skills and time management skills to prioritise work and operate under pressure Excellent interpersonal skills

Adaptable to change in a high changing environment

Administration Organisation and Presentation skills

Preferred Experience

Preferably with BPO experience and shifting schedules

Preferred Knowledge

Fundamental knowledge on customer service preferred

Vast knowledge on insurance preferred

QBE Cultural DNA

Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know its not just what we do that matters its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:

We are customer-focused

We are technical experts

We are inclusive

We are fast-paced

We are courageous

We are accountable

We are a team

All employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices

US Only - Disclaimer

To successfully perform this job the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type

Individual Contributor

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company to each other and to our customers suppliers communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.