DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee Chumash Enterprises. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Overview
Manages all areas within the hotel front office according to established policies and procedures guest service standards financial plans and company directives. Sets and maintains front office standards for productivity cleanliness ordering cost control training safety equipment uses and especially guest service. Ensures all guest-related issues are resolved in a manner consistent with company standards.
Responsibilities
Directly oversees all aspects of front office and guest services.
Maintains standards of guest service in a manner consistent with AAA Four Diamond standards and Marriott Standards
Administers all company and department standard operating procedures and policies.
Meets and greets VIP guests.
Handles guest complaints maintaining a satisfactory impression with the guest on resolving any and all types of complaints.
Conducts routine inspections of all assigned areas of responsibility including guestrooms front desk operations concierge and bell stand.
Ensures pool and pool area is properly set up/broken down and area is maintained to meet established standards.
Ensures that guest and employee safety standards are applied and enforced particularly guestroom key control.
Ensures guest accounts are accurately maintained.
Ensures all needed reports are run and distributed timely.
Maximizes the occupancy and rooms revenue of hotel.
Conducts regular spot checks of our website booking engine to ensure room availability and rates are properly reflected.
Maintains communication and coordinated efforts with other functional areas affected by the front office such as hosting housekeeping maintenance and finance.
Manages the communication of in-room dining with Craft House operations.
Communicates staffing needs with Hotel Manager.
Hires trains develops empowers coaches counsels conducts performance and salary reviews resolves problems provides open communication vehicles disciplines and recommends terminations as appropriate.
Builds a work environment that promotes teamwork partnership recognition mutual respect collaboration performance feedback/management and Team Member satisfaction while role modeling the company values behaviors and culture of .
Performs other duties as assigned.
Qualifications
High School diploma or GED certificate.
Bachelors Degree in Hospitality or related field or equivalent work experience.
Five years of front office management experience required.
Two years of prior experience in a management or supervisory role.
Intermediate proficiency with hotel property management systems preferably Opera systems.
Intermediate computer proficiency utilizing Microsoft applications email and internet.
Willingness to work flexible schedules in a 24/7 work environment including holidays nights and weekends.
Must apply for receive and maintain a Gaming License from the Tribal Gaming Agency.
Native American hiring preference applies.
Organizational Awareness: Having and using knowledge of systems situations procedures and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
Strategic Thinking: Understands and processes complex information and exercises sound judgment considering the situation the issues the key players and the levels of authority involved. Proposes courses of action that further the objectives priorities and vision of the organization.
Decision Making: Drawing correct and realistic conclusions and making timely decisions based on available information.
People Development: Having the ability to assess skill strengths and weaknesses of individuals and teams in order to determine what actions are appropriate to build and/or improve the needed skills.
Sociability and Networking: Socializing effortlessly with other people; at ease when approaching others in social settings and professional relationships.
$68640-$84781 DOE
The salary range for this position is $68640 to $84781 annually.
This company is an equal opportunity employer.
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Job Location:
Monthly Salary:
$ 68640 - 84781
Posted on:
12 hours ago
Vacancies:
1 Vacancy
