Technical Writer

Job Description:

• BS in English Communications Technical Writing or equivalent job experience required
• 2 years of experience writing editing and planning software documentation.
• Technical Writing - Identifies discrete personas to target audience content as appropriate; Uses advanced authoring tools to draft essential user documentation; Employs advanced organization and navigation techniques in all artifacts; Adheres to all policies applicable to document governance and security.
• Execution - Elicits SME content to draft complete release artifacts; Uses an advanced workflow to finalize user artifact publications; Executes tasks with nominal supervision
• Content and Publication Review - Drafts and submits user content for final editorial and technical review; Executes the iterative workflow and to finalize content for publication; Uses advanced knowledge of tools to prepare publications for delivery.
• Presentation and Publication - Drafts edits and submits local and cloud-based artifacts to reviewers; Uses local and cloud-based authoring and publication systems.
• Plans develops and writes operational process or release documents for local or cloud-based publication.
• Conducts interviews with technical resources to gather data for user documentation.
• Uses pre-defined templates to create process procedure and reference documents.
• Produces artifacts that conform to the company documentation and QA standards.
• Typically provides documentation support to a tribe or segment.
• Creates multi-format deliverables for both internal and customer audiences.
• Participates in agile ceremonies and QA activities as appropriate
• Superb written communication and outstanding grammar skills
• You are able to conform to writing style content and formatting using proprietary style guides
• You understand and adhere to current documentation usability concepts
• Cloud Certification Strongly Preferred