Advancement Information Systems (AIS) Systems Administration, Associate Director
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Job Location:
New Orleans, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Advancement Information Systems (AIS) Systems Administration Associate Director
Job Description
The AIS Systems Administration Associate Director oversees the administration and management of Advancements Quest CRM (an Affiniquest CRM built in Salesforce). As a key member of AIS Business Analytics Team this role ensures that the CRM and integrated solutions provide user-friendly scalable products and tools to meet and support Advancements technical business systems and processes. This role is responsible for the product lifecycle from discovery to delivery and iteration working closely with internal stakeholders developers and programmers the data management team and business analysts.
Key Performance Indicators for this Role:
- End user feedback
- User adoption of product and features
- Quantifiable efficiencies
Responsibilities
Product Oversight and Prioritization
- Support the development and maintenance of long-term product priorities and roadmaps and short -term operational needs under the direction of the Director of Business Analytics.
- Manage the arrangement of tasks and features for product development based on impact urgency and effort.
- Work with the other AIS teams on milestones dependencies and deadlines related to Quest and integrated products to support AIS operational planning.
- Owns and ensures alignment and clear communication of technical priorities and milestones that affect end users.
- Serves as a subject matter expert in AIS for Quest.
- Liaise with AIS Business Analysts to understand the product requirements and workflows needed to craft short-term and long-term CRM solutions for Advancement-wide CRM business needs.
- Liaises with stakeholders to translate functional needs from Advancement teams into well-defined user stories product requirements and workflows.
- Collaborate with the Product Development team the Data Management team and Business Analysts to ensure end-user requirements are clearly communicated and understood.
- Maintains detailed documentation of product behavior workflows and integration logic.
- Creates and validates acceptance criteria for QA and UAT.
- Supports defining SOPs for Quest maintenance data uploads and feature releases.
- Monitors and reports on product performance including automations and workflows
- Collaborates with the AIS Documentation Specialist to convey new rollout information which needs to be reflected in end-user-facing documentation.
- Collaborates with the AIS Training Manager to convey new rollout information which needs to be captured in end-user training.
- Identifies opportunities to streamline manual data tasks through automation and product configuration.
- Works with Product Development team to solution and scope improvements. Leads check-ins with Product Development Data Management Business Analysts and Solutions & Enablement to ensure alignment.
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
- Bachelors degree in computer science or related field. Salesforce certifications such as Administrator Platform App Builder or Business Analyst are required.
- 5 years experience with Salesforce or other enterprise CRM platform utilized in a fundraising or sales environment.
- Any appropriate combination of relevant education experience and/or certifications may be considered.
REQUIRED KNOWLEDGE SKILLS ABILITITIES/COMPETENCIES TYPICALLY NEEDED TO PERFORM THIS JOB SUCCESSFULLY:
- Strong understanding of Salesforce-based CRM capabilities.
- Strong understanding of software development lifecycles in an agile-leaning hybrid environment.
- Experience with platform configuration and customization.
- Experience leading activities in structured team development projects.
- Strong communication skills with both technical and non-technical clients.
- Strong problem-solving analytical and strategic communication skills.
PREFERRED QUALIFICATIONS:
- Masters degree in information systems nonprofit management business administration or related field
- Experience in a higher education technology environment especially with Salesforce
- Working knowledge of higher education advancement principles including donor lifecycle fundraising workflows gift processing and constituent engagement
- Proficiency with tools such as Informatica Apsona and/or Tableau for Salesforce.
About Us
Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process please contact the Office of Human Resources by phone at or by email at.
Required Experience:
Director
About Company
Tulane University is a comprehensive research university in New Orleans, Louisiana. Tulanians see challenges as opportunities, and strive to improve the lives of others in our own community and around the globe.
