Training Senior Associate Client Onboarding & Service

Are you passionate about empowering employees and driving business success through modern knowledge and learning enablement solutions Join our dynamic team to drive role readiness and frontline performance through practical scalable learning enablement.

As a Training Sr Associate within JPMorganChase Global Services Client Onboarding & Service (COS) you will play a pivotal role in designing developing delivering and continuously improving role-based learning and knowledge solutions that increase speed-to-proficiency and elevate business and client outcomes.

Job responsibilities

• Enhance employee performance productivity and role readiness by delivering role-based enablement solutions (performance support knowledge resources and targeted learning when appropriate).
• Partner with business stakeholders and SMEs to assess needs identify root causes and recommend the right approach to support role readiness and performance (knowledge process reinforcement performance support communications or learning).
• Design and develop learning and enablement assets such as eLearning job aids playbooks quick references simulations and guided practice materials.
• Own the end-to-end content lifecycle: intake design development subject matter expert validation approvals LMS publishing and deployment/rollout.
• Structure and maintain content so it is easy to find reuse and keep current (consistent templates clear organization and tagging/metadata where applicable).
• Leverage content management and maintenance platforms (e.g. SharePoint Confluence and LMS administration tools) to manage version control metadata tagging governance and collaborative workflows ensuring content remains accurate organized and easily accessible.
• Measure effectiveness using adoption and performance outcomes and iterate content and delivery approaches accordingly.
• Design enablement solutions aligned to business objectives using data-driven approaches to evaluate effectiveness inform continuous improvement and optimize performance outcomes
• Integrate AI-enabled tools into content development and training strategies to maintain high standards of accuracy clarity usability and visual quality.
• Maintain continuous learning on AI strategy and apply AI-enabled knowledge workflows to accelerate drafting improve content consistency and enhance the employee experience.
• Support pilots and launches by coordinating logistics communications and stakeholder readiness.

Required qualifications capabilities and skills

• 5years experience in enablement learning/content development needs assessment and/or performance consulting
• Demonstrated success managing multiple programs and projects concurrently with strong prioritization and delivery discipline.
• Proven ability to excel in a fast-paced team-based environment and adapt to shifting priorities and changing business needs.
• Experience delivering solutions across multiple channels (e.g. in-workflow guidance knowledge resources job aids eLearning live/virtual sessions) not only classroom training.
• Exceptional written and verbal communication skills with the ability to engage and influence employees at all organizational levels.
• Strong analytical and decision-making skills complemented by innovative and strategic thinking.
• Experience using AI-enabled tools to improve speed and quality of work outputs with sound judgment and appropriate risk awareness.
• Proficiency in a broad range of eLearning and simulation authoring tools multimedia and design tools.

Preferred qualifications capabilities and skills

• Experience in financial services or a related industry
• Knowledge management experience
• Familiarity with adult learning principles and modern enablement methodologies (e.g. performance support blended approaches)
• Experience with data-driven evaluation of enablement effectiveness and impact
• Familiarity with AI-assisted content workflows (e.g. summarization tagging search optimization) and associated controls considerations
• Advanced certifications in learning and development instructional design knowledge management or related disciplines
• Bachelors degree or equivalent in business financial services learning and development education or a related field