ICQA Operations Manager

Do you aim to have a dynamic impact on the world Are you up for creating solutions and solving tomorrows problems today Then we have the opportunity for you! We are looking to hire an ICQA Operations Manager to take ownership of our fulfillment centers Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers (FC) sit at the heart of Amazons rapidly growing operations network: they are where we manage our fast-moving each fulfillment center our teams stow deliveries pick products package them up and ship them out; each of these groups have played their part in taking us where we are today. These fulfillment centers are fast-paced and high reward environments where adherence to policies and procedures is key. We need a leader that ensures we deliver as reliably as ever to our customers while making sure our teams deliver on customer obsession.

Key job responsibilities
- Lead and supervise a team of ICQA Area Managers and of hourly Associates (including Team Leads and - Data Analyst) assigned to inventory control quality assurance and problem solve operations within the fulfillment center
- Partner with Operations and other Support teams to establish influence and adhere to policies and procedures
- Ensure compliance with safety programs and SOX regulations
- Analyze inventory defects problem solve issues or customer defects data to identify corresponding actions plan that improve quality
- Conduct short-term (weekly) and mid-term (month/quarter) labor plans forecasting capacity needs staffing plans and schedules
- Support in interviewing and training fulfillment center Area Managers

A day in the life
You will lead a department responsible for inventory control quality assurance and problem solve operations. Your day typically starts with a meeting with the fulfillment centers leadership team where youll review previous day performance and address any ongoing issues. Throughout the day you will review inventory discrepancies and quality performance analyze data looking for trends and opportunities for process improvement collaborating with your own team of Area Managers and hourly Associates with other partners in FC operations or with central teams that own Catalogue Procurement Supply Chain Process Engineering Loss Prevention and Program Management. You will spend time on the floor observing processes and ensuring safety standards are maintained in you area. Youll also dedicate time developing your Area Managers providing feedback and identifying training needs. You will finish the day knowing youve contributed to maintaining inventory accuracy resolving quality challenges and ultimately ensuring customer satisfaction through efficient and accurate fulfillment operations.

About the team
The EU ICQA mission is to prevent and remove customer-facing defects with the goal to provide a world class service to our customers at the lowest possible cost. The Vision of ICQA is to exceed customers expectations both buyers and sellers. We drive defect-free order fulfillment by operating in the most efficient and accurate way through the creation and implementation of quality standards in our FC processes (receive stow count pick pack & ship) up to our sellers and customers. We lead with empathy to create a safer more productive higher performing and more diverse work environment. We commit to empower and support our team members to grow and achieve their aspirations.

- Bachelors degree or equivalent
- A degree or equivalent qualification
- Relevant experience in people management and development
- Experience working in large assignments driving project collaboration across different teams businesses and stakeholders
- Track records of implementing process improvements in a data-driven and complex environment

- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above wed love to hear from you.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

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