Application Support Engineer I

Application Support Engineer I

Join our team at Alegeus where youll experience unmatched opportunity and a culture that cares deeply about succeeding together. As an Application Support Engineer I youll drive our technology vision forward and push the boundaries of innovation with cutting-edge solutions. This is your opportunity to work with groundbreaking technology and tackle complex challenges shaping of future of our tech landscape. If you are passionate about innovation and eager to make a difference we would love to have you as a part of our dynamic and forward-thinking team.

OPPORTUNITY HAPPENS HERE REALIZE YOURS

Alongside the best and the brightest you will regularly:

• Diagnose and resolve software application data transfer and connectivity issues ensuring smooth service and product experiences for customers.

• Effectively multi-task customer cases ensuring documentation of all case-related activities and communicating updates to both customers and account managers.

• Capture recurring technical issues to improve product quality initiatives and craft user-friendly documentation for technical and non-technical users.

• Engage in enhancement opportunities to boost efficiency and promptly address incidents to expedite resolution.

• Answer any questions that may arise from customers such as offering simple training for functionality setup and collaborating seamlessly with cross-functional teams to handle technical issues and drive ongoing product enhancements.

ESSENTIAL SKILLS FOR CREATING A LASTING IMPACT

Alegeus colleagues are known as problem-solvers risk-takers and innovative thinkers. As an Application Software Engineer I these skills are essential for success:

• Abilities: Strong analytical and follow-up skills along with the ability to multi-task and work under dynamic conditions with encouraged autonomy.

• Experience: Experience with end user Technical Support for software applications SQL and CSV/Fixed file format review .

• Education: BS degree in a technical discipline or equivalent related experience .

• Location: This job is hybrid and will require you to be in the office 25% of the time.

#LI-Hybrid

#LI-JK1

SHARED AMBITION. INSPIRED FUTURE.

At Alegeus our success is guided by our aligned vision and valuesit is how we work together and collaborate to achieve our goals.

• People First. We pride ourselves in bringing talented people together and treating one another with care.

• Partner Powered. We are committed to empowering our partners knowing our success is shared and we win as one.

• Always Advancing. We are driven by potential and relentlessly determined to achieve our goals.

I truly believe that people who are well-skilled and talented can go wherever they want in this company. We want to create the best place anyone has ever worked. - Alegeus employee