Sales Administrtor

Sales Administrator

About BIOSITE

BIOSITE part of the ASSA ABLOY Group the global leader in access solutions is transforming how the world is built. Every day we turn technology into powerful services that redefine construction operations making worksites safer smarter and more efficient.

Our solutions empower customers to lead change across workforce management site security safety logistics reporting and communication. We collaborate closely with general contractors subcontractors and construction teams to deliver tailored services including smart badging real-time location tracking integrated access control mass messaging real-time reporting and emergency mustering.

As a trusted partner to some of the nations largest and most forward-thinking construction companies BIOSITE supports thousands of organizations and workers on our platform together driving innovation and building a safer more connected construction industry.

About the Role

The Sales Administrator is responsible for maintaining the integrity of sales data supporting daily sales operations and ensuring efficient processing of quotes orders and customer requests. This role is essential to enabling the sales organization to operate effectively while delivering a highquality customer experience.

The Sales Administrator serves as a central point of coordination between customers the Sales team Operations and internal support departments. Responsibilities include managing order workflow from entry through delivery maintaining accurate CRM and ERP records and supporting overall sales effectiveness.

Key Responsibilities

Sales & Order Management

• Maintain strong relationships with commercial and channel customer segments as well as key decision makers within developer and construction firm accounts.
• Increase sales opportunities by actively identifying cultivating and converting referrals and by upselling complementary products and services when appropriate.

• Process customer orders amendments warranty requests and concessions accurately and within defined timelines.
• Review and interpret order documentation to validate configurations pricing and product specifications.
• Enter and maintain orders within CRM (Salesforce) and ERP systems (SAP).
• Update orders with changes to pricing scheduling shipping and product details.
• Ensure all orders follow company guidelines relating to pricing discounts and terms.

Customer Service & Communication

• Serve as the primary point of contact for customer inquiries related to orders pricing availability and delivery status.
• Resolve billing shipping and order-related issues in collaboration with internal teams.
• Manage escalated customer concerns and provide timely professional solutions.
• Deliver exceptional customer service during every interaction.

Quote & Documentation Management

• Prepare and distribute accurate customer quotes.
• Maintain organized records of quotes sales documents and supporting customer files.
• Review and manage required documents for contract or insurance-related projects.
• Create and maintain project folders for downstream handoff.

Data & System Management

• Maintain accurate customer product and pricing information in CRM ERP and shared systems (e.g. OneDrive).
• Support data uploads for new projects and system updates.
• Manage and maintain vendor portals ensuring accurate and timely data entry.

Sales Support & Cross-Functional Coordination

• Act as a liaison between Sales Operations and Customer Support teams.
• Coordinate shipments freight requirements and special customer needs with Operations.
• Participate in sales operational and cross-functional meetings.
• Assist in developing and maintaining Standard Operating Procedures (SOPs).

Returns Warranty & RMA Processing

• Coordinate all Return Merchandise Authorizations (RMAs).
• Process credit memos for Cost of Poor Quality (COPQ) when applicable.
• Manage warranty claims from intake through resolution including shipment coordination with operations.

Reporting & Analytics

• Generate and maintain sales-related reports as needed.
• Monitor order accuracy backlog status and other key performance metrics.
• Support data collection and reporting for leadership and cross-functional teams.

Experience

• Associate or bachelors degree preferred.
• 2 years of experience in sales administration order management or customer service.
• Experience in manufacturing construction or similar industries preferred.
• Proficiency in Microsoft Office and CRM systems (Salesforce) and ERP systems (SAP or equivalent).
• Strong verbal and written communication skills.
• Ability to work effectively with customers and cross-functional teams.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience working in a high-volume deadline-driven environment.
• Familiarity with sales reporting scheduling and data analysis.

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We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.