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About Us

The North Carolina State Highway Patrols primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. The NCSHP has more than 1600 troopers who cover nearly 80000 miles of North Carolina roadways more than any other state except addition to enforcing the states traffic laws state troopers also guide traffic during hurricane evacuations re-route traffic around hazardous chemical spills and they stand ready should any act of terrorism occur. State Troopers are committed to protecting North Carolinas motoring public.

Description of Work

Knowledge Skills and Abilities/Management Preferences

Learn More About the Role:
Curious about what it is like to serve as a Highway Patrol Telecommunicator This role plays a critical part in protecting the public and supporting law enforcement operations across North Carolina. Watch the video below for a realistic preview of the position:

SHP Telecommunicators Video

***This is a continuous posting used to fill Telecommunicator positions within Troop C / Wake County. Applications will be reviewed on an ongoing basis and used to support both current and anticipated vacancies.

Because this is an ongoing recruitment effort not all applicants will be contacted immediately. Candidates selected for further consideration will be contacted as positions become available based on operational needs.

Salary Range: $33902 - $59327 Salary Grade: NC05

Starting Salary and Training Progression:
This position follows a structured training and progression plan.

Selected candidates will be hired as a Highway Patrol Telecommunicator Trainee at a starting salary of $40343 regardless of education or experience level. Candidates with recent prior experience as a North Carolina State Highway Patrol Telecommunicator within the last three (3) years may be considered for a higher starting rate based on that experience.

As part of the training program employees must successfully complete a 640-hour Basic Telecommunicator Training Program require certification courses and obtain North Carolina Sheriffs Education and Training Standards Commission certification.

Following successful completion of training and one year of on-the-job experience along with a performance rating of Meets Expectations or higher employees may progress to Highway Patrol Telecommunicator with a salary of $42615 based on funding availability.

Click here to learn about employee perks and benefits

Click here to see the Total Compensation Calculator

This position is located at:

1636 Gold Star Dr
Raleigh NC 27607

To receive credit for your work history and credentials you must provide the information on the application form. Any information omitted from the application form listed as general statements listed under the text resume section or on an attachment will not be considered for qualifying credit.

Management Prefers: These skills are not required but may be used to identify candidates for interview.

• Working knowledge of Federal Communications Commission (FCC) and Division of Criminal Information (DCI) rules and regulations related to radio communications
• Ability to make sound decisions in high-pressure time-sensitive and critical situations
• Experience using communication equipment in an emergency response environment (law enforcement fire EMS military or similar setting)
• Experience receiving prioritizing processing and transmitting large volumes of critical information in a fast-paced environment
• Experience using mapping systems or geographic navigation tools (e.g. reading maps or using mapping software such as Google or Bing)

Key Responsibilities including but not limited to:

• Assess and coordinate emergency and non-emergency response activities by evaluating reported situations determining necessary response actions and deploying appropriate resources
• Support critical operations involving officer safety SHP Aviation Mission emergencies severe weather events rescue operations transportation of nuclear fuel fixed nuclear facility incidents terrorist threats and homeland security-related situations
• Receive solicit process and prioritize information from multiple sourcesincluding the public law enforcement and state and federal agenciesto manage emergency and non-emergency communications
• Identify and evaluate potential risks to responding law enforcement units using effective listening skills and public safety systems such as the Criminal Intelligence Information System (CIIS)
• Operate a variety of communication and technology systems including:
  • Computer-Aided Dispatch (CAD)
  • TTY/TTD systems
  • Microsoft Office Suite (Word Excel PowerPoint Outlook Form Flow)
  • Microsoft Office Suite (Word Excel PowerPoint Outlook Form Flow)
  • Internet and Intranet applications Omnixx and mapping programs
• Communicate effectively using law enforcement radio codes (e.g. 10-codes) to ensure the secure and accurate exchange of sensitive information over publicly accessible radio channels.
• Handle specialized communication systems including:
  • Dedicated circuits for North Carolinas three fixed nuclear power plants
  • Telephone systems for AMBER Alerts SILVER Alerts and the Center for Missing Children
• Access and disseminate law enforcement data through CIIS including criminal history driver and vehicle records and terrorist or gang-related intelligence supporting information exchange at the state national and international levels
• Serve as a key liaison between the public the organization and allied government agencies providing professional and effective customer service that directly impacts public perception and trust
• Maintain cooperative and effective communication with local state and federal partners to support coordinated emergency response and public safety operations

Position/Physical Requirements:

• Typical work schedule: Rotating shifts including days nights weekends and holidays

Note: Qualified recommended applicant(s) must undergo and successfully pass:

• Criminal Background Investigation
• Drug Screening Test
• Psychological Evaluation

Please Note: This posting may remain open for an extended period and may be reposted to ensure applicant visibility.

Due to the volume of applications and ongoing recruitment efforts individual application status updates may be limited. Applicants are encouraged to monitor their Workday account for updates.

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma

AND

ability to type and work efficiently under pressure;
OR
an equivalent combination of education and experience.

Necessary Special Qualifications:

Must meet the applicable education employment and training standards as required to be Department of Criminal Information (DCI) certified; must be DCI certified or become certified within 120 days of employment.

Supplemental and Contact Information

The NC State Highway Patrol (NCSHP) selects applicants for employment based on required education and experience and job-related knowledge skills and abilities without regard to race religion color national origin sex pregnancy gender identity or expression sexual orientation age (40 or older) disability National Guard or veteran status genetic information political affiliation or political influence.

Mission of the North Carolina State Highway Patrol is to protect our State with integrity loyalty and professionalism. The North Carolina State Highway Patrol will excel as a national leader in public service through innovative law enforcement strategic preparedness and community engagement.

The primary purpose of the State Highway Patrols Fiscal Section is to ensure that all department financial resources and funds are received disbursed recorded and accounted for in accordance with all applicable State and Federal laws and regulations. (Include Section purpose if applicable).

We are an Employment First state ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. NCSHP supports pay equity for women establish paid parental leave for birth adoption and foster care and implement fair chance policies. Join a team that welcomes values respects and supports all members of our work community.

Application Resources
State of North Carolina Hiring Process Information here.

Be sure to complete the application in full.Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. See Resume or See Attachment will NOT be accepted.

Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.

If multiple applications are submitted to an individual posting only the most recent application received prior to the closing date will be accepted.

If multiple applications are submitted to this posting only the most recent application received will be considered.

This is a continuous (evergreen) posting and may remain open for an extended period. The posting may be reposted to maintain applicant visibility.

Because this is an ongoing recruitment process applications will be reviewed on a rolling basis. Qualified candidates selected for further consideration will be contacted as positions become available.

Please make sure that you have entered all necessary information on your application. Once you hit submit you will not be able to edit or reapply to this position to add information or attachments even if you withdraw your application.

Due to the volume of applications received we are unable to provide information regarding the status of your application over the check the status of your application please log in to your account. Upon the closing date applications are Under Review and will be screened by Human Resources for the qualified hiring process may take several weeks.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. If you have student loans becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.

Veterans and National Guard Preference

Applicants seeking Veterans Preference must attach a DD Form 214 Certificate of Release or Discharge from Active Duty along with the state application.

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.

Applicants who are former member of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) NCSHP is committed to the full inclusion of all qualified individuals. As part of this commitment NCSHP will ensure that persons with disabilities or known limitations covered by the PWFA are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.

Employment Eligibility
It is the policy of the State of North Carolina and NCSHP that all employees provide proof of employment eligibility (immigration and naturalization) before or on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

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