Global Field Ops Technician, GFO AMER

Application deadline: May 9 2026

AWS Global Field Operations (GFO) provides the best end-to-end support for AWS products and services in non-traditional environments including Outposts Services. GFO brings native AWS services infrastructure and operating models to virtually any data center co-location space or customer on-premises facility and edge sites. Customers can now use the same AWS APIs tools and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience.

We are looking for a GFO Technician who is an experienced and highly motivated Data Center Technician to install and support AWS deployments in non-traditional environments. As a GFO technician you will maintain and operate the worlds largest cloud computing infrastructure across a number of local and remote locations across Americas.

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
This is a customer-facing role that requires strong technical communication and problem-solving skills. Your activities will include (but not limited to):

Build relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they arise
Conducting site assessments at various facilities to proactively prepare for the onsite installation of AWS equipment
Installing/expanding/provisioning AWS infrastructure at the third-party premises data center and/or non-traditional environment
Troubleshooting network installations & configurations and performing network testing break/fix and/or decommissioning and solving complex problems
Proactively identifying and implementing strategies that prevent support issues and/or further enhance the customer experience
Conduct day-to-day business both internally and with external customers
Required travel up to 30% on average. You will be required to travel between locations to install service and retrieve AWS equipment.
Physical ability to push and/or pull heavy objects into position (regularly lift up to 18kg and participate in team lifts of 30 kg)
May lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficiencies
May lead larger projects that require cross-functional alignment and support including large-DC installations global-reaching business initiatives and/or development of mechanisms to support growth to ensure compliance with global group standards.
May be required to work at height to maintain AWS infrastructure equipment while adhering to AWS health & safety guidelines.
Most of all you will have a passion for technology along with a desire to be the best at your job every day!

- 4 years of data center engineering or operations experience
- 2 years of leading large complex programs experience
- Knowledge of fundamentals of networking security databases (relational or NoSQL) operating systems (Unix Linux and/or Windows)

- CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
- Experience working in a customer-facing environment
- Experience with network operating systems such as Cisco IOS and Junos
- Knowledge of power cooling cabling networking hardware inventory management and automation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CO Denver - 32.00 - 57.00 USD hourly
USA OR Hillsboro - 32.00 - 57.00 USD hourly
USA WA Seattle - 32.00 - 57.00 USD hourly