Service Advisor

Join our team at Jack Madden Ford Sales Inc as a Service Advisor in Norwood this role you will serve as the primary point of contact between customers and our service department ensuring exceptional customer service and efficient communication to facilitate vehicle maintenance and repair.

Responsibilities

• Greet and assist customers with vehicle service needs and concerns.
• Provide accurate estimates for service and repair costs.
• Schedule service appointments and manage workflow in the service department.
• Communicate effectively with technicians parts department and customers regarding vehicle status and repairs.
• Maintain detailed and accurate records of service orders and customer interactions.
• Promote additional services or repairs as needed and follow up with customers to ensure satisfaction.
• Handle customer inquiries and resolve any issues in a professional and timely manner.

Requirements

• Previous experience as a Service Advisor or in a customer-facing automotive role preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Basic knowledge of automotive maintenance and repair processes.
• Proficient in using computer systems and service management software.
• Strong organizational skills and attention to detail.
• Valid drivers license.

Benefits

• Competitive salary ranging from $50000.00 to $130000.00 per year paid weekly.
• Opportunities for career growth and professional development.
• Supportive and friendly work environment.
• Health and dental insurance options.
• Employee discounts on vehicles and service.

About the Company

Jack Madden Ford Sales Inc is a leading automotive dealership located in Norwood MA committed to providing outstanding customer service and quality vehicle maintenance. We pride ourselves on a strong company culture that values integrity teamwork and customer satisfaction. Join us and become a part of a dedicated team where your contributions make a difference.