Service Line Program Manager, Full Time, Days

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This is a Stanford Health Care Tri-Valley job.

A Brief Overview
The Service Line Program Manager will be responsible for the oversight and direction of clinical service line as assigned by Service Line Manager.
The Service Line Program Manager will be accountable for the planning implementation evaluation and revision of systems that support optimal care and meet the goals of the programs.
The Service Line Program Manager will partner with the Service Line Medical Director(s) operational unit leaders and other multidisciplinary team members to assure progressive and efficient service line clinical program patient care that is evidence-based practice for the patient population in all care areas within SHC Tri-Valley oversight.
The Service Line Program Manager works in collaboration with the multidisciplinary team and plays an integral role in maintaining and developing program standards of care based on national standards and evidence-based practice.
The Service Line Program Manager provides leadership in the planning development and implementation of program goals and operations working in collaboration with other disciplines and stakeholders at the ASC hospital and clinician offices.
The Service Line Program Manger focuses on clinical excellence improving patient care outcomes patient experience efficiency and financial performance for the assigned service lines.
The Service Line Program Manager assesses plans implements and evaluates delivery of clinical care for the service line population across the continuum of care. He/she provides project management and continuous improvement support to the operational unit leaders and Medical Directors by providing advanced data analytics to drive continuous initiatives as part of Stanford Ready.


Locations
Stanford Health Care Tri-Valley

What you will do

• Provides guidance and direction in accordance with the hospitals guidelines and consistent with service line clinical program goals and objectives.

• Participate in annual operational plan goal setting for service lines - cost saving initiatives quality engagement & wellness and patient experience.

• Collaborate with the medical and clinical staff to coordinate and optimize department level performance with data-driven opportunities.

• Monitor service line performance metrics for quality volumes financial performance and patient experience to identify and close gaps.

• Provides input in formulating patient care procedures and care pathways for patient care departments.

• Continuously assesses work environment and processes to identify risks and escalates as appropriate.

• Responsible for the initiation and intake of new projects programs or procedures to assess priority and oversee the implementation of approved initiatives.

• Oversight of implementation for new operational and performance improvement projects related to the service line.

• Supervision of registries accreditation or credentialing programs related to the service line as needed.

• Collaboration with clinicians to update protocols policies and procedures relevant to changes in practice as required for project work.

• Collaborate to development education and training materials.

• Analyzes local regional and national market trends to support the continued refinement and evolution of service line operations.

• Coordinates and facilitates cadenced service line meetings to socialize fiscal year performance provide inpatient and outpatient operational updates escalate barriers or challenges align marketing campaign efforts and discuss other topics relevant to providers and the care team.

• Attends meetings and serves on department hospital and service line committees as assigned reports out data and updates as necessary.

• Facilitate seamless continuum of care and collaboration between outpatient clinic and inpatient teams.

• Function as a resource for clinical staff and leadership.

• Collaborates with marketing teams to communicate pertinent service line initiatives and achievements to relevant members of the organization as well as recommend external targeted marketing campaigns.

• Employee must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford Healthcare Tri-Valley patient-experience and represents a framework for patient-centered interactions.

Education Qualifications

• Bachelors Degree Required

• Masters Degree Preferred

Experience Qualifications

• 5 years to 7 years recent clinical experience in acute care services Required

• 2 years to 3 years recent clinical experience in service line Preferred

• 1 year to 2 years of supervisory experience Preferred

• Current licensure/certification for practice in acute clinical role (Registered Nurse Registered Respiratory Therapist Radiology Technologist etc.) Preferred

• Advanced Certification in Service Line Preferred

Required Knowledge Skills and Abilities

• Demonstrated leadership abilities; able to work under stressful conditions

• Ability to work with various interdisciplinary teams and develop strong relationships

• Ability to read write and understand English language

• Proven ability to communicate with all staff across the hospital

• Strong people skills

• Strong customer service skills

• Organized and self-driven

• Understands and implements project management principles and practices

• Basic financial budget knowledge

• Strong understanding of safety security and joint commission standards as it pertains to role

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience


Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients families and towards each other. C-I-CARE is the foundation of Stanfords patient-experience and represents a framework for patient-centered interactions. Simply put we do what it takes to enable and empower patients and families to focus on health healing and recovery.



You will do this by executing against our three experience pillars from the patient and familys perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination inall ofits policies and practices including the area of employment. Accordingly SHC does not discriminate against any person on the basis of race color sex sexual orientation or gender identity and/or expression religion age national or ethnic origin political beliefs marital status medical condition genetic information veteran status or disability or the perception of any of the above. People of all genders members of all racial and ethnic groups people with disabilities and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

The salary of the finalist selected for this role will be set based on a variety of factors including but not limited to internal equity experience education specialty and training. This pay scale is not a promise of a particular wage.