Operations Supervisor-Theodora Family Hotel

Why Volunteers of America

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely and the preschooler whose family needs additional resources. VOAC supports veterans efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes it combines relationship-building volunteers and quality services to lift and support our neighbors efforts to become self-sufficient and reach their full potential.

** The Operations Manager for the Theodora Family Hotel is responsible for the overall operations of the Theodora Family Hotel program and collaborates with the Director and Center Director to ensure safe respectful trauma-informed policy and procedure. The Theodora Family Hotel serves both families and Veterans. Job duties include a) ensuring the appropriate staffing structure for all operations including reviewing best practices with staff overseeing the training of staff and safety of staff and building; b) program development including creating new systems as outcomes adjust instituting policies and procedures for service delivery; c) grant oversight ensuring timely and accurate reporting to funding sources and d) community outreach; representing VOACs programming within the community identifying needs of the community and spearheading community practices. This position is also responsible for the management of the relief staff for the residential programs and serves in the on-call manager rotation for shelters

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensures that the participants voice is heard and incorporated in programming.

Oversee the Theodora Family Hotel and all applicable programming. Responsible for overseeing the on-going monitoring of 24-hour service provision strategically scheduling and supervising both direct and support program staff. Personnel oversight to encompass recruitment training volunteer coordination program development coaching and evaluation of program staff and interns the facilitation of inclusive staff meetings to foster teamwork and communication and the coordination of ongoing training initiatives in collaboration with the management team.

In collaboration with other shelter project managers; hiring and training relief staff.

Ensures that the Theodora Family Hotel functions well on a day-to-day basis by appropriately delegating operational tasks to direct contract and support staff.

Ensure that all guests have access to nutritious meals through services provided by VOA Kitchen.

Facilitates the recruitment and hiring process along with the human resources department to fill vacant positions quickly.

Ensures direct staff contract staff and volunteers are responsible and accountable for all program components group activities and community events.

Provides the safety and protection of the guests. Responsible for overseeing the provision of crisis intervention trauma informed care and Housing Case Management for program guests.

Ensuring staff have sufficient community referral information and that documentation is thorough in two or more databases as required by funders and the organization.

Gathers statistical data relevant to program prepares reports assists in grant applications and aids in the preparation of grants and proposals.

Responsible for community relations monitoring expenses reporting to funding sources assistance with budgeting grant writing and other administrative duties in conjunction with the Director.

Supervises the provision of services provided by the housing case managers and other staff ensures appropriate support participant accountability and advocacy monitors intakes and discharges as well as housing placement.

Responsible for monitoring revenue and expenditures throughout the year taking corrective action when needed so to ensure that appropriate spending of the grant is occurring.

Ensures that the facility is consistently maintained in a clean comfortable and orderly manner and that it is always tour ready.

Attends orientations trainings education programs staff meetings community meetings conferences and workshops as requested and applicable to meet the needs of the position. May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.

Orders office food and cleaning supplies as needed.

Develops policy and procedures for review and approval by upper management implements policy and procedures monitors compliance with policy and procedures and revises policy and procedures as needed and appropriate. Communicates changes in policy and procedures using proper protocol.

Develops and maintains a liaison relationship with community agencies that provide supportive services that could benefit guests i.e. public agencies local shelters transitional housing food banks etc.

Performs on-call duties on evenings weekends and Holidays as assigned.

Schedules him/herself to cover approximately one 8-hr shift at the Theodora front desk each month to maintain familiarity with operations and organization.

Performs duties in a professional manner according to the Social Work Code of Ethics.

Predictable consistent attendance.

Performs other duties as assigned

Supervisory Responsibilities

Direct supervision of all staff at the Theodora Family Hotel.

Direct supervision of all relief staff in residential programs.

This position may provide field supervision for college level interns

Anticipated Outcomes

Ensure the occupancy rate at shelters remains at 90% or higher.

Ensures that 30% of all households who exit do so into a stable or permanent housing solution and that 50% of these households engage in rehousing services.

Facilities always remain tour ready including all safety concerns addressed within 48 hours.

Ensure all other outcomes are met as required by the funding source and Volunteers of America Colorado.

Working Conditions and Physical Requirements

Must be able to drive between programs and community meetings.

May be required to cover shifts at residential programs.

Ability to quickly and safely go up and down stairs regularly throughout the shift to do perimeter checks and in cases of an emergency.

Must be able to lift up to 50 lbs. a few times per day.

The employee may be exposed to severe weather conditions.

The noise level in the work environment is usually low to moderate.

Position Type and Expected Hours of Work

Full-time

40 hours a week working Monday through Friday participation on the Supervisor after hours On-call rotation and coverage of various shifts as dictated by staffing needs.

Location

Theodora Family Hotel 4885 W. Colfax Ave. Denver CO. 80204

SALARY: $60000-$65000 annual exempt

Benefit eligibility is based on job type/status

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health Dental Vision Pet Insurance

Life Insurance

Accident Insurance

Employee Assistance/Work-Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

POSITION WILL REMAIN OPEN UNTIL FILLED

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role please contact to begin the Interactive Process.

Competencies

Models core culture attributes of Volunteers of America Colorado that include AIRS (Accountability Integrity Respect and Service).

Models and pursues with vigor Volunteers of America Colorado three strategically critical virtues of HHS (Hungry Humble People Smart).

Ensures equitable and inclusive services. Ensures that participant(s) has an active voice in programming.

Possesses genuine empathy and compassion.

Open to receiving and providing feedback; focused on conflict resolution.

Adaptable.

Minimum Qualifications

Bachelor of Arts degree in human services or a closely related field or related experience.

Two years of direct experience (paid or volunteer) working with people experiencing homelessness and mental health needs.

Two years of direct experience in program design implementation monitoring budgets and reporting skills.

Two years of supervisory experience.

Knowledge of community-based resources for people experiencing homelessness.

Complete program credentialing process including criminal and civil background checks within 30 days of hire.

Willing to obtain first aid automated external defibrillator and cardiopulmonary resuscitation certifications.

Preferred Qualifications

Master of Arts Degree in related field.

Five years experience in developing and evaluating programs managing a budget coaching staff developing effective teams setting and achieving strategic objectives.

Bilingual English and Spanish.

Knowledge and Skills

Expert written oral and interpersonal communication skills.

High level of competency working with Microsoft Office suite and cloud-based applications.

Strong time management and prioritization skills.

Experience working both independently and in a team-oriented collaborative environment.

Strong organizational skills.