Senior Integrated Network and Mission Operations Manager

Leidos is seeking a highly experienced Senior Integrated Network and Operations Manager to lead and unify mission operations (GSFC & KSC) the Network Integrated Operations Center (NIOC) and Enterprise Systems Support (ESS) in support of NASAs AEGIS program. This role is responsible for the planning execution and continuous improvement of real-time mission network and enterprise systems operations ensuring seamless coordination between mission environments operational platforms and enterprise IT infrastructure.

The Integrated Operations Manager will lead a cross-functional team of engineers operators and enterprise systems (tools) personnel to ensure high availability operational resilience and mission success across NASAs critical communications and IT systems. This position plays a key leadership role in driving an enterprise operations model aligning mission execution network operations and enabling platforms (e.g. monitoring automation and analytics tools) while standardizing processes across Incident Problem Change and Availability Management.

Key Responsibilities

Mission NIOC & Enterprise Systems Integration

• Lead and integrate mission operations (GSFC & KSC) NIOC enterprise operations and Enterprise Systems Support (ESS) to ensure unified execution shared situational awareness and seamless coordination across mission network and tooling domains
• Oversee real-time mission support including communications network performance anomaly detection and response
• Ensure alignment between mission timelines network readiness and the performance of critical operational tools and systems

Operational Leadership

• Direct daily operations across mission network and enterprise systems environments ensuring availability reliability and performance of critical services
• Serve as the senior escalation point for priority incidents and mission-impacting events
• Establish and enforce operational readiness standards across mission support NIOC and ESS platforms

Service Management & Operational Governance

• Design and mature Incident Problem Change and Availability Management processes
• Lead RCCA efforts ensuring issues across infrastructure network and tooling are fully analyzed and resolved with sustainable fixes
• Chair a Failure Review Board (FRB) to assess incidents trends risks and near misses
• Oversee Failure Analysis and Corrective Action Reports (FACARs) ensuring standardized documentation traceability and closure of corrective actions
• Ensure lessons learned are fed back into operations engineering and ESS/tooling enhancements

Enterprise Systems Support (ESS) / Tools Ownership

• Lead the ESS team responsible for monitoring observability automation ticketing and analytics platforms (e.g. Splunk Spectrum DNAC NetBrain)
• Ensure tools provide end-to-end visibility actionable insights and support proactive detection and response
• Drive tool integration to enable correlated event management automation and reduced manual effort
• Oversee lifecycle management of platforms including optimization upgrades and capability expansion

Enterprise Operations Strategy

• Support development of a standardized enterprise operations model aligned to NASA mission objectives
• Ensure integration between operations and enabling platforms (ESS) to support scalability and mission readiness
• Partner with Engineering to embed operational and tooling requirements into system design and delivery
• Integrate operations across network infrastructure voice and mission systems to eliminate silos

Stakeholder Coordination

• Interface with NASA stakeholders service providers and telecommunications carriers
• Ensure consistent execution of operational processes across centers and service domains
• Provide executive-level reporting on operational status risks trends and corrective actions

Financial Management & AOP Execution

• Manage cost financial performance and AOP execution across mission operations NIOC and ESS
• Develop labor forecasts and staffing models aligned to workload and service demand
• Monitor financial performance addressing variances risks and opportunities
• Drive cost optimization through automation and process improvements while maintaining mission performance
• Partner with Program Finance on budgeting forecasting and reporting

Basic Qualifications

• Bachelors degree with 15 years of relevant experience (or Masters with 12 years; additional experience in lieu of degree considered)
• 8 years of leadership experience managing operations teams in complex mission-critical environments
• Ability to obtain Public Trust clearance
• Demonstrated experience supporting real-time mission operations network operations centers (NOC/NIOC) or enterprise IT operations
• Strong background in IT operations network operations and enterprise systems/tooling (ESS) including monitoring observability automation and analytics platforms (e.g. Splunk Spectrum DNAC NetBrain Ansible or similar)
• Proven experience implementing and managing Incident Problem Change and Availability Management processes
• Experience leading major incident response escalation management and Root Cause Corrective Action (RCCA) efforts
• Ability to integrate operations with enabling platforms/tools to drive automation efficiency and improved service delivery outcomes
• Strong financial acumen with experience managing cost forecasting and AOP execution in an operational environment
• Ability to operate effectively in high-pressure time-sensitive mission-critical environments
• Strong communication and stakeholder management skills with the ability to engage both technical teams and executive leadership

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.