Product Application Specialist

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Caterpillars Customer Solutions Core Regions Division is hiring a highly experienced customerfacing Product Application Specialist to lead VisionLink adoption across our customer base.

The daily lives of our customers go far beyond the machine. Technology is now a critical differentiator in addressing our customers toughest challengessafety labor constraints and productivityand is central to Caterpillars growth strategy.

The CI Technology Portfolio includes but is not limited to: VisionLink (equipment management & productivity) Cat Payload Cat Grade (grade control) CAT Command (remote control machines) Detect (safety solutions) and other productivity and safetyenabled solutions.

Role Summary:

This role is designed for a senior professional with deep product knowledge strong technical credibility and the ability to lead complex discussions with dealers and customers to drive measurable productivity and safety outcomes. The CI Technology Portfolio includes but is not limited to: VisionLink (equipment management & productivity) Cat Payload Cat Grade (grade control) CAT Command (remote control machines) Detect (safety solutions) and other productivity and safetyenabled solutions.

What Youll Do (Job Duties)

• Provide product application expertise at point of sale or by delivering various types of product training including applied technology job efficiency and safety to customers company and dealers sales personnel.

• Conduct product performance studies assess customer job sites efficiency collecting product and customer requirements in order to capitalize opportunities for incremental sales to create business case for product improvement process and new product introduction program.

• Manage the marketing technology tools/systems and works with key stakeholders to develop a marketing technology product roadmap to drive business growth.

• Collaborating with other internal teams to get alignment on timelines understanding marketing goals and developing the marketing technology product roadmap.

• Oversee VisionLink activations training plans for dealers and customers and collecting customer requirements to feed back to Product Group to ensure consistent focus on delivering solutions to solve our customers pain points.

What You Have (Core Skills)

Customer Focus:

• Facilitates creation of the right products and services to resolve customer business issues.

• Fosters strong customer relationships via delivery on commitments open communication and on-going feedback/improvement.

• Advises others on creating customer focused environments in various scenarios.

• Anticipates customer needs focusing efforts to proactively meet needs and exceed customer expectations.

• Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.

• Communicates and models the criticality of customer focus as an organizational strategy.

Decision Making and Critical Thinking

• Applies an assigned technique for critical thinking in a decision-making process.

• Identifies obtains and organizes relevant data and ideas.

• Participates in documenting data ideas players stakeholders and processes.

• Recognizes clarifies and prioritizes concerns.

• Assists in assessing risks benefits and consideration of alternatives.

Effective Communications:

• Reviews others writing or presentations and provides feedback and coaching.

• Adapts documents and presentations for the intended audience.

• Demonstrates both empathy and assertiveness when communicating a need or defending a position.

• Communicates well downward upward and outward.

• Employs appropriate methods of persuasion when soliciting agreement.

• Maintains focus on the topic at hand.

Relationship Management:

• Communicates to clients regarding expectations of all parties.

• Participates in negotiating the terms of the business relationship.

• Conducts periodic reviews of work effort progress issues and successes.

• Maintains productive long-term relationships with clients or vendors.

• Creates opportunities to educate support teams on client priorities.

• Empowers others to establish collaborative healthy relationships.

Technical Excellence:

• Advises others on the assessment and provision of all technical solutions.

• Engages appropriate subject matter resources to effectively resolve technical issues.

• Mentors others to enhance their technical competence and its application to achieve more effective technical solutions.

• Coaches others in promoting defining analyzing and providing superior technical solutions to business problems.

• Provides effective solutions to moderate technical challenges through strong technical competence effectively examining implications of events and issues.

• Assumes accountability for personal technical performance and holds others responsible for theirs.

Value Selling:

• Acquires and retains customers in multiple settings using value selling techniques.

• Coaches others on the application of value selling principles and practices.

• Delivers value-added services to customers beyond delivery of a purchased product technology or service consistently.

• Qualifies sales prospects based on a clear understanding of customer business needs and the service companys determined ability to meet those needs.

• Solicits feedback from the customer community as a valued service provider.

• Teaches and coaches value selling to others within the organization.

Top Candidates Will Also Have

• Experience developing and scaling sales for new or expanding technology portfolios.

• Demonstrated experience working directly with dealers and customers on construction technology solutions.

• Ability to work independently in a fastpaced ambiguous environment.

• Proven capability to influence dealer personnel and customers without direct authority.

• Strong leadership presence organization analytical and communication skills.

Additional Information

• This position is located in Peoria IL; Cary NC; Irving TX OR Chicago IL

• Domestic relocation assistance is available.

• Sponsorship is NOT available.

• This position requires a minimum of 50% travel.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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