Area Director of Operations

POSITION SUMMARY

The Area Director of Operations is a key member of the CALA Continent Lodging Service team. This position provides operationalleadershipand consultation for all lodging brands andactsas a business partner to Operational Discipline Leads Area Vice Presidents ExecutiveCommittee Members and other Continentteam members. Primary responsibilitiesinclude driving OperationalExcellenceexecutionof brand& discipline prioritiesand technical& business expertise for operations.

EXPECTED CONTRIBUTIONS

• Provide consultation& support to the operations functions (Food & Beverage Event Management Spa Retail Golf Rooms & Related services)inthe continent promotingorganizational alignment to the brand discipline and business priorities.
• Actas the strategic business partner to the Operations stakeholders and provides technical and business expertiseto assistproperties in achieving optimum performance inthe balanced scorecardgoals includingrevenuegeneration.
• Partner with GO and CLS Discipline Leadsto support work processes that drive innovationenhance brand differentiationand speed to market.
• Accountablefor aligning Operations associates on the vision and mission of providingsuperior guest experiences inalignment with branddifferentiators.
• Identifybusiness opportunities or risks by keeping abreastof industrycompetitor economic and internal trends.
• Partnering with CLS Rooms be responsible for driving the Loyalty Mindset within the Area Team and Property Level.
• Developprocesses to enhance communicationand sharing of best practices across the continent.
• Actsas the CALA / Americas subject matter expertregarding deliveryof superior guest servicesand versedontotal HotelOperationsBrand Standards andMIs QualityAssuranceprocess and program.
• Promote andsell ideas persuasivelyto properties for stimulating businessopportunitiesimproving serviceandincreasingprofitability.
• Coordinate newhotel openingsupport to include market research concept development space plan reviews talentselection and task force needs. Involved asneededintheDAP Process for Tier B&C Hotels.
• Actsas the subject matter expert for designatedoperationsdisciplinein additionto the generalist supportfunction.
• Monitor GSS Financial resultsandappropriate metricsto identifyandmanagebusiness and financial risks.
• Ensures consistentexecution& pull throughofenterprise wide Initiatives ProductsPrograms and Services.
• Identifyopportunitiesto improvedproduct qualityservice deliveryand financial performance.
• Partner with Engineering to Drive Maintenance and Upkeep of Hotel and Hotel Product.
• Partner with Global Operations to Drive Brand Standard content and execution
• Ensurea communicationfeedback loopis inplace to share ideas concerns and executionissues fromthe markettoGOS.
• Maintain closeand productive working relationships with the AVPto resolve hotel operational issues andparticipatein propertyvisitsas needed.
• Respond to and resolves operational requests from keystakeholders.
• Coordinatethe executionof disciplinespecifictrainingclasses.
• Liaise with CLS to ensure programs dedicated to Customer Satisfaction such as Operations Summit come alive in the hotel culture.
• Involvedin Recruitment effortsto attract develop and retain toptalentfor participantinthedevelopmentof aglobalpipeline of talent for Operations.
• Assist as needed with MSB and OFR Operations executionof Brand Standards Products Programsand Services.
• Assist in any additional program or initiative where need be.

REQUIRED:

• 10years of progressivelyresponsible workexperienceinhotel industry leading operations propertymultiunit experiencepreferred. (e.g. combinedexperience to include food & beverage spa and retailservicesroomsoperations event management qualityassuranceand prior strategic leadershiproles or GM assignments.).
• Must possess outstandingknowledge ofthe core principles of HotelOperations.(Rooms and Food & Beverage)
• Strong Food& Beverage experience preferred
• Strong Experience in the All Inclusive Hotel segment preferred.
• Abilityto operate in a matrixorganization.
• Possessexcellent project managementskills and ability to independentlymanagemultiple projects and competingpriorities.
• Track record of putting in place strongsystemsand processes to effectively implement and execute multiple programs
• Must have strong knowledge in areas related to all food & beverage operationsevent management rooms operationsSOPs and P&Lbudgeting.
• Mustbe a selfstarter who can work independentlyandbea strongteamplayer that contributestotheeffectivenessof thebroaderMI team.
• Proven success prioritizing and managing multiple projects and stakeholders simultaneously.
• Possess strong oral and written communicationskillsexcellent interpersonal skills;ableto collaborateeffectivelywithGeneral Managers Executive Committee Members and Key Stakeholders Abilityto positivelyinfluences without directauthority.
• Abilityto manage ina culturallydiverse work environment and is a championfor diversityeffectiveness in the organization.

EDUCATION AND PROFESSIONALCERTIFICATION:

• Bachelors Degree required.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.