QA Engineer

About the Role:

You will support quality assurance for a ServiceNow Software Asset Management (SAM) integration program at a global enterprise client helping validate publisher-by-publisher onboarding into the SAM platform. You will execute test plans that verify license compliance entitlement accuracy software discovery normalization and reclamation across multiple integration patterns Direct Custom API and RPA. You will work closely with senior QA engineers ServiceNow administrators and integration developers to ensure each release ships with strong data integrity and accurate compliance reporting.

Responsibilities

• Execute functional integration regression and data validation test cases for ServiceNow SAM publisher integrations.
• Test entitlement reconciliation software discovery mappings normalization rules and reclamation workflows for publishers such as Microsoft Oracle Adobe IBM and SAP.
• Validate Direct Custom API and RPA-based publisher integrations including data ingestion transformation license position calculation and compliance reports.
• Author and maintain test cases test scripts and defect logs in ServiceNow ATF Jira or the clients preferred test management tooling and keep traceability matrices up to date.
• Triage and reproduce defects document clear repro steps and partner with ServiceNow administrators and developers through resolution and retest.
• Support UAT cycles document review and approval activities and contribute to knowledge transfer artifacts including the self-implementation guide and SAM findings summary deck.

Qualifications :

Looking For

2 years of hands-on QA experience with exposure to ServiceNow testing. ServiceNow Certified System Administrator (CSA) preferred.

Mandatory skills:

• Hands-on experience writing and executing functional integration and regression test cases for enterprise web or SaaS applications.
• Working knowledge of API testing using Postman or SoapUI and basic SQL for backend data validation.
• Familiarity with at least one test management tool (Jira/Zephyr qTest HP ALM or ServiceNow Test Management) and structured defect lifecycle management.
• Solid understanding of QA fundamentals test planning test design techniques traceability and defect reporting.
• Strong written and verbal communication skills to document test evidence and collaborate with developers admins and client stakeholders.

Good to have skills:

• Exposure to ServiceNow ITSM ITAM or SAM modules including ServiceNow Automated Test Framework (ATF).
• Awareness of software licensing models (per-user per-device subscription concurrent) and license compliance concepts.
• Familiarity with discovery tools (ServiceNow Discovery SCCM BigFix) or RPA platforms (UiPath Automation Anywhere).
• Basic scripting ability in JavaScript or Python for test data preparation and validation.
• Certifications ServiceNow Certified System Administrator (CSA) ITIL 4 Foundation or ISTQB Foundation Level

Remote Work :

No

Employment Type :

Full-time