Software Engineer, Developer Experience (Platform)

The Opportunity

At UserTesting the Developer Experience (DX) team builds products for engineers.

Our mission is to make software delivery faster safer and more scalable by creating the platforms workflows and paved roads engineers rely on every day. We operate with a product mindset: engineers are our users adoption matters as much as implementation and success is measured through developer productivity reliability and experience.

As Platform Engineering evolves DX plays a key role in shifting down common engineering capabilities into reusable internal products and self-service platforms. AI is an important part of that evolution not as a side experiment but as a practical way to reduce toil improve feedback loops and help engineers build ship and operate software more effectively.

This role is for a strong software engineer who can take ownership of complex problems and drive them through to production. Youll build systems that shape how engineering teams build test ship and operate software at scale while helping define how AI becomes a trusted part of the developer experience.

What Youll Do

• Design and deliver developer-facing systems end-to-end including CI/CD pipelines internal platforms self-service tooling and paved-road workflows.

• Identify inefficiencies across the software lifecycle and drive improvements through automation standardization and platform productization.

• Build and evolve CI/CD and delivery systems that enable teams to ship safely quickly and independently.

• Improve deployment and runtime platforms with a focus on scalability reliability security and ease of adoption.

• Develop and maintain Infrastructure as Code with strong emphasis on clarity reuse and maintainability.

• Drive better observability delivery reliability and feedback loops across the engineering lifecycle.

• Partner across engineering to understand pain points and deliver solutions that meaningfully improve developer productivity.

• Design and enable AI-powered developer workflows including intelligent automation delivery insights engineering assistants and other capabilities that reduce friction and accelerate delivery.

• Help turn AI capabilities into practical trusted and scalable internal products rather than isolated experiments.

• Contribute to technical direction across architecture reliability performance security and cost.

• Set a high bar for code quality documentation and engineering practices.

What Were Looking For

• 5 years of software engineering experience with a strong record of delivering production systems end-to-end.

• Proven ability to design and build scalable systems not just contribute to them.

• Strong programming skills in Python or Go.

• Solid experience with CI/CD systems developer tooling and modern software delivery practices.

• Working knowledge of cloud platforms and containerized environments.

• Ability to navigate ambiguity make sound technical decisions and prioritize effectively.

• A strong product and platform mindset you care about developer experience usability and adoption at scale.

• Strong collaboration skills and the ability to influence across teams.

• Strong interest in applying AI to engineering workflows in pragmatic high-trust ways.

Nice to Have

• Experience with Kubernetes Helm Terraform or AWS in production.

• Experience evolving CI/CD and software delivery systems at scale.

• Background in backend or distributed systems.

• Familiarity with observability including metrics logging tracing and diagnostics.

• Experience building or integrating AI-enabled engineering tools such as copilots workflow automation or engineering insight systems.

• Experience in platform engineering internal developer platforms or platform-as-a-product environments.

#hp

Dont meet every single requirement but excited about the role We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualificationsbut you may be exactly who were looking for. Diverse perspectives drive innovation and were committed to building a team with a wide range of backgrounds experiences and skills.

Application Process

• Meet with a Recruiter

• Meet the Hiring Manager

• Participate in a Panel Interview

• Final Interview (if applicable)

• Offer Stage

Accommodations

At UserTesting were committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs please contact us at .

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women minorities individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds experiences abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance as applicable.