Park Guide

Capilano Suspension Bridge Parkis nationally recognized as a best business innovator and leader in Canadas tourism industry. Park Guides areexpected to uphold the companys vision creating experiences people are amazed by. Our Park Guides are service oriented and collaborates with the Operations team to create an amazing and safe guest experience. Were specifically looking for candidates with mid-week & weekend availability mid-May onwards.

What Youll Do

• Deliver tours that are engaging informative and punctual as scheduled and instructed
• Follow scheduled daily rotation in an efficient and punctual manner
• Maintain strong communication and professional relationships with Park Ambassadors and Guest Service Agents as well as other departments
• Provide educational information in an engaging and fun manner regarding the nature and wildlife in the rainforest
• Be familiar with the information and history of the Capilano Suspension Bridge
• Actively participate in enriching your knowledge of the Capilanos history and the rainforest
• Accurately answer Guests questions with an upbeat positive and professional attitude
• Escort host and serve tour groups based on their itinerary and preferences
• Run tour attraction safety positions as trained

What Youll Get

• Complimentary coffee tea hot chocolate and soda while on shift when using your reusable cup
• 30% discount off regular-priced merchandise at The Trading Post Gift Store
• 30% discount at Stanleys Bar & Grill and Prospect Point Café
• 30% discount on food & beverage items in The Cliff House Restaurant Loggers Grill Beary Waffles and The Cabin (does not apply to alcohol)
• Guest passes for friends & family
• Referral bonuses
• Staff Transit Subsidy (30% for part-time members 50% for full-time members)
• Employment & Family Assistance Program offering five free online counselling sessions per topic for our staff

Job Qualifications

• Must be able to work a variety of shifts including evenings weekends and holidays
• Minimum 1 year of Guest Services experience
• Positive friendly outgoing and energetic personality
• Excellent interpersonal skills
• Previous experience in public speaking is an asset
• Level 1 or 2 occupational first aid is an asset
• Second language is an asset

The Capilano Group comprises of retail hospitality and tourism-based businesses anchored by Capilano Suspension Bridge Park in North Vancouver. The Capilano Groups portfolio includes Moraine Lake Lodge Moraine Lake Trading and Cathedral Mountain Lodge in the Canadian Rockies Stanley Park Pavilion Stanleys Park Bar & Grill and Prospect Point Café and Gift Shop in Stanley Park Vancouver and Capilano Suspension Bridge Park Capilano Trading Post in North Vancouver.