Automotive Service Advisor Group 1 Honda Kingwood
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Job Location:
Kingwood, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About Us
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Overview
Group 1 Honda Kingwood is growing and looking to add an Automotive Service Advisor to our team at our brand-new service center! This is an opportunity to represent the Honda brand in a modern high-performing environment focused on delivering an exceptional customer experience.
Were seeking someone who is passionate about customer service enjoys building relationships and thrives in a fast-paced setting. Automotive experience is a plus but not required - the Service Manager can train the right candidate with the right attitude work ethic and desire to succeed.
Responsibilities
- Greet customers in a timely friendly manner and obtain pertinent vehicle information
- Actively promote and build rapport with the customer
- Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers specifications
- Generate and provide customer with a complete and accurate estimate of repair
- Establish and communicate completion time of repair with customer and technician
- Answer incoming service calls
- Maintain and schedule service appointments
- Follow prescribed procedures for customer post follow-up resulting in return visits increased sales and admirable CSI (Customer Satisfaction Index)
- Strictly follow the manufacturers warranty guidelines and procedures
- Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asburys specified goal(s) in service for district regional and national scores
- Comply with all federal state and local laws and company policy regarding the safeguarding all customer company and manufacturer information as well as customer vehicles and property
Qualifications
- Proven customer-facing sales experience required; automotive background is a plus
- Proven track record of accountability teamwork and initiative with the ambition to grow into a leadership or management position within the organization
- Familiarity with CSI scores/customer surveys
- Valid driver license in the state that you will work and a good driving record
- Excellent customer service skills
- Professional appearance and work ethic
- Must pass background check MVR and drug screening
We offer...
- A Great Working Environment with the Latest State of Art Equipment
- Climate Controlled New Facility
- A Structured Career Path Leading to Management
- Great Benefits!
- Health Dental & Vision Insurance
- Life & Disability Insurance
- 401(k) with Company Match
- Paid Time off
- Employee Vehicle Purchase Program
- Employee Stock Purchase Plan
Equal Opportunity Employer
Required Experience:
Unclear Seniority
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
