Staff Business Systems Analyst

About Gusto

At Gusto were on a mission to grow the small business economy. We handle the hard stuff payroll health insurance 401(k)s and HR so owners can focus on their craft and their customers. With teams in Denver San Francisco and New York we support more than 500000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay benefits and equity (RSUs) because everyone who helps build Gusto should share in its success. Offer amounts are determined by role level and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About the Team:

The Unified Service Platform (USP) product team serves as Gustos architectural backbone responsible for engineering the intelligent AI-driven ecosystem that brings GTM and Service operations into alignment. Our mission is to replace fragmented point solutions with a singular System of Intelligencea digital exoskeleton that strips away administrative friction so our teams can focus on what matters most: our customers. Through our commitment to a #OneGusto experience we provide the platform that ensures every internal interaction is backed by the full context of the customer journey.

We are an AI-native team building agentic solutions that transform how work happens. By mastering the AI-Human-AI loop we own the delivery of a seamless cross-channel journey across voice chat and email. Our goal is to ensure that our internal technical excellence creates an instant easy and effortless experience for every business Gusto serves.

Heres what youll do day-to-day:

• Drive Platform Excellence: Lead system improvements through effective requirements elicitation configuration administration development and application support for our Salesforce platform ensuring it scales with Gustos growth.
• Lead Cross-Functional Delivery: Manage projects and partner closely with cross-functional teams to roll out new systems reduce process inefficiencies and deliver measurable impact across the organization.
• Own the Integration Ecosystem: Manage integrated applications and third-party suppliers including NICE CXOne Qualtrics Gong Chili Piper Outreach RingLead Catalyst and more ensuring seamless connectivity across the GTM tech stack.
• Be a Technology Strategist: Partner with stakeholders to take ownership of the roadmap and tools they depend on driving efficiency and enabling Gusto to scale with confidence.
• Build Exceptional Gustie Experiences: Design and maintain best-in-class experiences using Salesforce Service and Sales Clouds with a focus on usability and adoption.
• Own Lead-to-Cash: Be accountable for the vision strategy and roadmap of our lead-to-cash capabilities ensuring end-to-end process integrity across the revenue lifecycle.
• Champion Change Communication: Own the communication of platform changes to end users and stakeholders driving clarity and adoption at every stage.

Heres what were looking for:

• Revenue Systems Veteran: 7 years of experience as a Business Systems Analyst supporting Revenue organizations with a proven track record of designing and supporting large-scale technically complex Salesforce solutions.
• Salesforce Strategist: 4 years of strategic Salesforce ownership including defining the platforms vision roadmap and prioritization with deep knowledge of best practices for Salesforce architecture and governance.
• GTM Tool Expert: Comprehensive knowledge of GTM tools (e.g. Salesforce NICE CXOne Chili Piper RingLead ZoomInfo CPQ or related technologies) and the ability to manage integrated third-party applications end-to-end.
• AI Builder & Fast Learner: Demonstrated comfort using AI tools (e.g. Claude Copilot or similar) to accelerate development generate code and write requirements and a genuine eagerness to upskill in an AI-native fast-paced environment.
• Analytical Problem-Solver: Demonstrated ability to analyze processes and data to deliver impactful scalable solutions that reduce inefficiencies and support Gustos growth.
• Communicator & Collaborator: Strong interpersonal skills with experience working across diverse teams and functions including training and enabling end users to drive platform adoption.
• Certified (Preferred Not Required): Salesforce certifications (e.g. Administrator Platform App Builder Advanced Administrator Business Analyst Sales Cloud Consultant) are a plus.

Our cash compensation amount for this role is targeted at $00 in Denver & most remote locations and $00 for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.

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Personal information collected and processed as part of your Gusto application will be subject toGustos Applicant Privacy Notice.