AssociateExperienced Customer Support Specialist

Company:

Boeing Global Services (BGS) Boeing Distribution Systems and Components is looking for an Associate/Experienced Customer Support Specialistto join our team in Dallas TX.

Position Responsibilities:

• Creates maintains and advances customer relationships develops an understanding of customer culture and business strategies.

• Interacts with customers and internal partners through face to face/ virtual meetings phone calls emails and other media.

• Responsible for customer account health and providing world class customer support.

• Collaborate with customers to determine specific needs and recommend potential solutions and involves internal partners as needed.

• Develops prepares and delivers presentations to customers and internal organizations.

• Advises customers regarding status changes or improvements of orders and follows up with customers on issues related to their accounts.

• Use multiple Boeing systems in a fast-paced environment.

• Responds to customer inquiries and provides information regarding Boeing products services processes and operation.

• Responds to customer inquiries and facilitates delivery problem resolution.

• Enters tracks monitors and coordinates customer material delivery requirements and returns for customer orders.

• Coordinates collection and processing and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts provisioning products or related services.

• Analyzes customer spare parts requirement inquiries facilitates responses and resolves delivery problems.

• Monitors and share key performance metrics with customers and internal partners.

• Interfaces with customers and internal Boeing resources.

• Working Hours: M-F 10:00 AM - 07:00 PM

Basic Qualifications (Required Skills/Experience):

• 2 or more years of related work experience

• 1 years of experience developing presentations for and presenting to executive leadership

• Ability to manage multiple and competing priorities

• Ability to work and collaborate cross functionally across multiple organizations

• Ability for minimal travel domestically and internationally

This position must meet export control compliance requirements. To meet export control compliance requirements a U.S. Person as defined by 22 C.F.R. 120.15 is required. U.S. Person includes U.S. Citizen lawful permanent resident refugee or asylee.

Preferred Qualifications (Desired Skills/Experience):

• 5 or more years of related work experience

• Experience in the Aerospace industry

• SAP knowledge

• Engineering / Technical experience

• Account management customer support experience

Conflict of Interest:

• Successful candidates for this job must satisfy the Companys Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeingis a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.

Total Rewards & Pay Transparency:

At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications as well as market and business considerations.

Summary pay range:

Associate (Level 2) $66000.00 - $93000.00

Experienced (Level 3) $80000.00 - $113000.00

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

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