Driver Operations Specialist (Part-Time)

Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals

As a Driver Operations Specialist youll be on the ground floor at this exciting company ensuring that driver partners have a smooth experience. We strive to create effortless experiences for everyone who reaches out to our team and we serve as an advocate for our partners drivers in an effort to drive changes to the overall Vias experience. You will make customers feel like they are receiving a world class education on our product suite; they will feel supported throughout their correspondence with us. We bring the voice of the Vias brand to our drivers and the voice of our drivers to the broader Vias team.

This is a part-time contract role with the expectation to be in the field 3 days per week.

What Youll Do:

• Reach out to potential driver partners pitch the Via value proposition and support their onboarding.
• Serve as the front line speaking with driver partners to help improve their first experience with Via or manage their accounts
• Thrive in a fast-paced environment tackling an array of customer issues
• Deliver above-and-beyond customer service to our driver partners finding new and interesting ways to make our customers smile
• Notice even the smallest trends and pain points then brainstorm ways in which we can create solutions to improve each customers experience
• Coordinate with management to channel customer feedback to all areas of the business such as technology marketing design and product teams
• Learn our services tools & products inside and out- while supporting other teams

Who You Are:

• Clear communicator with excellent reading comprehension and writing skills
• Excellent computer and technical skills including experience with Microsoft Office the Google Suite Slack previous CRM tools like Salesforce a plus
• Great listener and conversationalist
• A well-rounded team player who takes ownership of (and pride in) your work
• Someone with a strong work ethic and an entrepreneurial spirit
• Dynamic; willing to wear multiple hats and work on projects of all types
• You take initiative to solve problems and get the job done
• Located in the Sacramento CA area
• Empathetic and the able to put yourself in the customers shoes

Compensation and Benefits:

• Final salary will be determined by the candidates experience knowledge and skills. Salary reflected does not include equity or variable pay where applicable.
• $18-$22/hour 30 hours per week