Project Manager, Customer Support

General Responsibility

The Project Manager is a key member of BEUMERs Customer Support division responsible for the planning execution and delivery of service-related projects across the installed base. This role combines traditional project management ownership with strong technical coordination responsibilities ensuring successful delivery of system upgrades retrofits optimizations and modernization initiatives.

The Project Manager works closely with engineering service and customer stakeholders bringing cross-functional leadership and technical understanding across mechanical electrical and software systems. This role ensures projects are delivered safely on time within budget and aligned with customer expectationswhile minimizing risk in live operational environments.

Key Responsibilities: 

Project Management & Execution
Lead the full lifecycle of Customer Support projects from scope definition and planning through execution commissioning and closeout.
Manage project scope schedule budget and resources to ensure successful delivery of upgrades retrofits and modernization initiatives.
Develop and maintain detailed project schedules financial forecasts and progress reports.
Ensure compliance with BEUMER project management standards stage gate processes and customer contractual requirements.
Drive proactive communication of project status risks and key milestones to internal and external stakeholders.

Technical Coordination
Lead technical planning design coordination and system integration activities across mechanical electrical and controls disciplines.
Act as the primary technical interface with customers suppliers and internal stakeholders for service-related initiatives.
Define and oversee system testing validation and commissioning activities ensuring operational and contractual requirements are met.
Manage technical interfaces for retrofit and upgrade projects including integration with existing customer systems and third-party equipment.
Lead requirements management including gathering mapping and maintaining traceability of technical requirements.
Review and validate technical documentation prior to customer submission.

Customer & Stakeholder Management
Serve as the primary point of contact for customers throughout the project lifecycle.
Lead and/or participate in customer meetings ensuring alignment on scope schedule and deliverables.
Build and maintain strong customer relationships ensuring a high level of satisfaction and trust.
Coordinate with internal teams (Engineering Service Procurement PMO) and external partners to ensure seamless execution.

Financial & Commercial Oversight
Own project financial performance including cost tracking forecasting and margin management.
Evaluate technical decisions for financial impact and identify cost optimization opportunities.
Support procurement activities including defining scopes of work reviewing technical specifications and managing vendor performance.

Risk Management & Problem Solving
Identify assess and mitigate project and technical risks particularly within live operational environments.
Lead issue resolution and escalation management ensuring timely and effective solutions.
Drive root cause analysis and implementation of corrective and preventive actions.

Documentation & Reporting
Ensure accurate and up-to-date project documentation including schedules reports change orders and technical records.
Oversee delivery of high-quality O&M documentation upgrade documentation and customer training materials.
Support project reviews gate processes and lessons learned initiatives to drive continuous improvement.

Field & Commissioning Support
Support on-site activities including installation commissioning and system optimization.
Coordinate with Field Service teams to ensure safe and efficient execution of project work.

Compensation range: $110000.00 - $125000.00 Annually 

The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors.

Qualifications :

Requirements & Skills:

Bachelors degree in Engineering Construction Management or related technical field (or equivalent experience).
5 years of experience in project management engineering installation or commissioning of material handling or automated systems.
Experience leading cross-functional teams and delivering complex technical projects.

Technical Competencies:
Broad technical understanding of mechanical electrical and controls systems.
Experience with system integration particularly within existing/operational environments.
Strong knowledge of testing commissioning and system validation processes.
Experience with retrofit upgrade or lifecycle service projects strongly preferred.

Project & Leadership Skills:
Strong project management skills including planning budgeting scheduling and execution.
Ability to manage multiple priorities in a fast-paced customer-driven environment.
Proven ability to assess risks and implement mitigation strategies.
Strong leadership and team coordination capabilities.

Professional Skills:
Excellent communication skills (verbal and written) especially in customer-facing roles.
Strong analytical organizational and problem-solving abilities.
High attention to detail with a strong sense of ownership and accountability.
Proactive solution-oriented mindset with the ability to drive results.

Certifications & Additional:
PMP Certification required or ability to obtain within one year.
Willingness and ability to travel to customer sites as needed (typically up to 1025%).

Additional Information :

BEUMER is an innovative company where every employee is part of the family. Because our employees are our most important asset here are some of benefits we currently offer full-time employees. 

• Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
• 401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
• Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes we cover that too!
• Ancillary Insurances: Including vision accident and critical illness insurance.                       
• Generous Paid Time Off: Achieve the optimal work-life balance.
• Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
• Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.

BEUMER is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race color creed religion sex (including pregnancy and breastfeeding) gender affectional or sexual orientation gender identity or expression transgender status national origin age ancestry disability (mental or physical) veteran status genetic information atypical hereditary cellular or blood trait marital status civil union status domestic partner status or any other status protected under local state or federal laws - prohibits discrimination harassment and retaliation in all aspects of employment. This commitment applies to recruitment hiring training promotion compensation benefits discipline termination and all other terms and conditions of employment.

By accepting an offer of employment with BEUMER the employee agrees to abide by all policies and practices that promote a workplace free from discrimination and harassment and acknowledges BEUMERS commitment to diversity and inclusion.

Remote Work :

No

Employment Type :

Full-time