Senior IT Analyst – Citizen Development

The Mosaic Company (NYSE: MOS) is the worlds leading integrated producer of concentrated phosphate and potashtwo of the three most important nutrients in agriculture. We employ more than 13000 people in six countries to serve farmers all over the world. Our Headquarters is in Lithia Florida with operations throughout North America (U.S./Canada) and South America.

The Citizen Developer Program Design & Governance role is responsible for the design governance enforcement and continuous improvement of the enterprise Citizen Development program. This position establishes and enforces standards guardrails and operating controls proactively identifies and manages noncompliance and partner with stakeholders to ensure corrective actions are taken while enabling businessled development to scale securely) and sustainably. This role has authority to block remediate restrict or retire citizen-developed solutions that do not meet established standards and to escalate unresolved risks through IT governance and risk management forums.

What will you do

• Design implement and govern the enterprise Citizen Development program including operating models standards policies guardrails and maturity roadmap to enable safe and scalable business-led development.

• Define monitor and enforce governance compliance intake approval and lifecycle management controls for all citizen-developed applications automations and workflows including proactive identification of noncompliance risk escalation and coordination of remediation or decommissioning actions.

• Develop and oversee training onboarding certification and enablement pathways for citizen developers; provide ongoing guidance coaching and solution oversight to ensure quality and compliance

• Partner with IT Security Risk Architecture Legal and Privacy teams to define compliance requirements resolve violations approve exceptions where appropriate and ensure enforcement actions align with enterprise risk tolerance.

What do you need for this role

• Associates Degree required with a major in Computer Science or related field. Bachelors Degree preferred.

• Microsoft Power Platform PL-900 (Preferred)

• ITIL v4 Foundations (Preferred)

• Microsoft Azure AI Fundamentals AI-900 (Preferred)

• 5 years experience leading or governing lowcode/nocode automation or digital enablement programs

• 3 years experience designing enforcing or operating IT governance compliance frameworks or operating models in an enterprise environment

• Demonstrated experience managing policy adherence noncompliance remediation and stakeholder conflict resolution in decentralized development models

• Ability to apply judgment and riskbased decision making in ambiguous scenarios

• Comfort challenging business stakeholders constructively when standards are not met

• Experience balancing enablement with control in federated or businessled technology models

• Ability to influence without direct management authority while maintaining firm governance boundaries

• Ability to design and document standards governance models and technical guidance Operational familiarity with Microsoft Power Platform Microsoft CoPilot ServiceNow App Engine Microsoft 365 SharePoint Teams and cloud-based platforms

• Strong verbal written listening and presentation communication skills

• Strong organizational skills and attention to detail

• Excellent analytical and troubleshooting skills

• Strong interpersonal and teamwork skills

• Ability to work with employees at all levels of the organization

• Ability to adapt to a continually changing business and work environment and manage multiple priorities

• Demonstrated critical thinking and decision-making skills

• Continuous improvement mindset Self-motivated highly professional and results-oriented

• Able to work flexible hours and be available for off-hours maintenance to critical systems as required

• Ability to adjust on time sensitive tasks

• Ability to provide excellent customer service without enabling poor customer behavior
  

Whats In It for You:

• An attractive base salary an annual incentive

• 11 paid holidays each year

• 401k with a company match and annual company contributions

• Paid sick leave for when you need it

• A robust benefits package which includes Medical Dental and Vision insurance

• Outstanding growth opportunities both within Mosaic and for your skillset

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