Automation & Innovation Development Manager

Job Title: Automation & Innovation Development Manager

Contract Type: Permanent

Location: Alderley Park Edinburgh (Waverley Gate)

Working style: Hybrid 50% home/office based

Closing date: 5th May 2026

Were looking for an Automation & Innovation Development Manager to help drive digital transformation across our Group Customer Operations function as part of our Automation Centre of Excellence.

This role leads the delivery of intelligent automation AI and Power Platform solutions that improve efficiency quality and customer outcomes.

Youll lead a team of developers and work closely with Operations Transformation and IT to deliver both quickwin automations and largescale transformation initiatives.

Using technologies such as Microsoft Power Platform RPA AI and Copilot youll turn operational challenges into secure scalable solutions that make a real difference for colleagues and customers.

About the role

• Lead the design and delivery of automation and digital solutions that improve efficiency quality and customer outcomes across Group Customer Operations
• Provide technical leadership and architectural oversight for solutions built using Microsoft Power Platform intelligent automation and AI
• Manage and develop a highperforming team of developers supporting capability growth and continuous improvement
• Act as the bridge between Operations Transformation and IT translating business needs into scalable technical solutions
• Ensure solutions meet security governance and compliance standards following best practice across the delivery lifecycle
• Shape and prioritise a pipeline of automation opportunities balancing quick wins with strategic transformation initiatives

About you

• Proven experience delivering automation and digital solutions including Microsoft Power Platform and intelligent automation technologies
• Strong technical leadership capability with experience providing architectural oversight and leading endtoend solution delivery
• Experience leading and developing technical teams with a collaborative and coaching approach
• Solid understanding of IT governance security data privacy and regulatory requirements
• Ability to translate complex technical concepts into clear business outcomes working effectively with operational and technology stakeholders
• Experience using data insights and KPIs to track benefits and drive continuous improvement
• Experience in Financial Services.

About Royal London

Were the UKs largest mutual life pensions and investment company offering protection long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive responsible enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered Trustworthy Collaborate Achieve.

Weve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion diversity and belonging

Were an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected whatever their background.

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