End User Services Technician

Chubb is a world leader in insurance. With operations in 54 countries and territories Chubb provides commercial and personal property and casualty insurance personal accident and supplemental health insurance reinsurance and life insurance to a diverse group of clients. As an underwriting company we assess assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings broad distribution capabilities exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich New York London Paris and other locations and employs approximately 40000 people worldwide. Additional information can be found at: .

Chubb celebrates diversity by fostering an inclusive flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies to ensure we can attract the best candidates and accommodate individual needs differences disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

About the Role:
As an End User Services Technician you will deliver exceptional technical support to end users addressing hardware and software challenges with professionalism and efficiency. You will prioritize and resolve both urgent and routine issues leveraging strong communication skills to proactively identify solutions fulfil service requests and respond to inquiries from internal stakeholders.

Key Accountabilities & Responsibilities:

• Provide remote and onsite technical support troubleshooting hardware software and mobile device issues for end users
• Deploy and build laptop and desktop images
• Set up conference rooms including AV VC equipment and online meeting configuration/support
• Configure and support mobile messaging
• Manage IT assets including procurement
• Deploy software using SCCM
• Respond promptly and professionally to customer issues via helpdesk email and telephone
• Establish successful long-term relationships with internal customers
• Research resolve and respond to a variety of customer inquiries
• Communicate outages and changes to stakeholders
• Liaise with local and international support groups for incident escalation request fulfilment and change management
• Identify recurring incidents and requests
• Maintain the ticketing system Service Catalogue guidelines and procedure documentation
• Contribute to the Knowledge Base and Known Error Database
  

What Were Looking For:

• Strong troubleshooting skills across hardware software and mobile devices
• Experience with laptop/desktop imaging and deployment
• Familiarity with conference room AV/VC setups and online meeting support
• Knowledge of asset management and procurement processes
• Experience with SCCM software deployment
• Excellent communication and customer service skills
• Ability to build lasting relationships with internal stakeholders
• Proactive approach to problem-solving and incident management
• Demonstrated experience leveraging AI tools to enhance business processes is strongly preferred.
  

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career both locally and globally. We also offer a flexible working approach via our My One Thing initiative education assistance dress for your day every Friday promotion of health and wellbeing (including discounted health insurance daily breakfast and fresh fruit) and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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