Residential Sales Manager- Partner Channel

Job Summary:

The Residential Sales Manager (Partner Channel) is responsible for managing the performance operations and strategic alignment of Omni Fibers external door-to-door sales partners. This role ensures that third-party vendors execute at a high level adhere to company standards and deliver consistent scalable results.

Job Responsibilities:

Partner Performance Management

o Own performance outcomes across all contracted D2D sales vendors

o Track and report on KPIs including gross adds attach rates close rates and rep productivity

o Conduct regular business reviews (weekly/monthly) with vendor leadership

o Hold partners accountable to contractual targets SLAs and quality standards

o Identify underperformance and drive corrective action plans

Vendor Operations & Oversight

o Serve as the primary point of contact for all external D2D sales partners

o Support onboarding and ramp of new vendor partners and markets

o Ensure partners are aligned with Omni Fibers sales processes systems and expectations

o Monitor territory deployment coverage and efficiency across vendors

o Audit field activity and sales practices to ensure compliance and brand integrity

Sales Process & Enablement

o Standardize tools scripts and best practices across all partner teams

o Partner with vendors to improve training coaching and in-field execution

o Support rollout of new products pricing and promotional offers

o Ensure consistent customer experience across all outsourced sales channels

Compensation & Contract Alignment

o Partner with internal teams to manage commission structures and vendor payout models

o Validate performance data used for vendor compensation and invoicing

o Evaluate effectiveness of incentive programs and recommend optimizations

o Support contract negotiations with data-driven insights on performance and ROI

Data Reporting & Insights

o Build and maintain dashboards to provide visibility into partner performance

o Analyze trends across vendors markets and teams to identify best practices

o Provide actionable insights to leadership on scaling optimization and vendor mix

o Forecast performance and support market expansion planning

Cross-Functional Collaboration

o Partner with Marketing Finance and Customer Experience teams to align initiatives

o Ensure smooth handoff between sales install and customer onboarding processes

o Support go-to-market execution for new territories and expansion efforts

Education & Required Qualifications:

Required Qualifications

46 years of experience in sales operations management or channel management

Experience working with third-party or outsourced sales teams (D2D strongly preferred)

Strong analytical and reporting skills (Excel CRM systems dashboards)

Proven ability to manage external partners and drive accountability

Excellent communication negotiation and relationship management skills

Preferred Qualifications

Experience in telecommunications fiber internet or subscription-based sales

Familiarity with Canvass or similar CRM platforms

Experience managing multi-market or regional vendor programs

Competencies:

Vendor/partner management and accountability

Performance management and data analysis

Operational rigor and process standardization

Influencing without direct authority

Strategic thinking with execution focus

This job description does not constitute a contract of employment. Employment with Omni Fiber LLC. is at-will and may be terminated at any time with or without cause or notice.

Required Experience:

Manager