SENIOR MANAGER - FACILITIES OPERATIONS & CONTROLS

ICF is seeking a Senior Manager Facilities Operations & Controls to provide leadership oversight and governance across the companys facilities and real estate portfolio. This role is responsible for ensuring the effective day-to-day operation of Facilities consistent execution of operational standards vendor performance and disciplined management of operating and capital initiatives. The position partners closely with Facilities Real Estate Finance Accounting Procurement IT Security and business stakeholders to ensure Facilities operations are reliable compliant cost-effective and scalable. While financial stewardship is an important component of the role the focus is on operational execution governance and continuous improvement across Facilities activities.

This role supervises a team of 2 staff providing direction prioritization and professional development support.

* This is a hybrid role basedinour global headquarters in Reston VA.

Key Responsibilities

Facilities Operations Controls & Governance

• Provide operational leadership and oversight of Facilities services across the portfolio ensuring consistent execution and alignment with business needs.
• Establish and maintain operational governance frameworks for Facilities activities vendors and initiatives.
• Identify operational risks service gaps or inefficiencies and implement corrective actions.
• Ensure Facilities activities comply with internal policies safety standards and applicable regulations.
• Serve as an escalation point for complex operational issues impacting service delivery cost or risk.
• Provide light project oversight for Facilities initiatives ensuring scope clarity timeline awareness and crossfunctional alignment.

Operational Planning Budget Oversight & Resource Management

• Lead planning and oversight for Facilities operating budgets and capital initiatives ensuring alignment with approved plans.
• Partner with Finance and FP&A to support forecasting variance awareness and resource planning.
• Monitor operating and project spend at a high level to ensure alignment with scope schedule and agreed priorities.
• Support long range Facilities and capital planning by contributing operational insight constraints and scenario considerations.
• Validate ROMs proposals scope changes and schedule impacts from an operational feasibility and execution perspective.
• Coordinate operational priorities and dependencies across multiple Facilities initiatives to support timely delivery.

Vendor & Service Provider Oversight

• Oversee Facilities vendors and service providers to ensure contract adherence performance accountability and service quality.
• Coordinate with Procurement and Legal on vendor selection onboarding renewals and scope modifications.
• Review vendor pricing change orders and invoices for operational accuracy completeness and alignment with contract terms.
• Monitor key service categories (utilities janitorial maintenance security etc.) and enforce performance standards and improvement plans as needed.

Operational Reporting Controls & Insight

• Develop and deliver clear actionable reporting related to Facilities operations service performance and initiative status.
• Track operational KPIs control metrics timelines and risk indicators to support informed decision-making.
• Communicate initiative status milestones dependencies and risks; elevate issues proactively when intervention is required.
• Provide leadership with insight into operational risk exposure control effectiveness and improvement opportunities.
• Support strategic initiatives such as workplace optimization office consolidations expansions and closures from an operational governance perspective.

Process Improvement & Operational Project Support

• Standardize and document Facilities operational processes procedures and controls.
• Provide lightweight project management support for Facilities real estate and workplace initiatives emphasizing coordination follow-through and control discipline.
• Support initiative planning by defining scope milestones roles and dependencies with stakeholders.
• Monitor progress against timelines and deliverables; surface risks control concerns or bottlenecks early.
• Facilitate coordination across Facilities Real Estate IT Finance Procurement and external partners.
• Support post-initiative reviews to capture lessons learned and strengthen future controls.
• Assist with internal and external audits by coordinating operational documentation and remediation actions.

Cross-Functional Partnership & People Leadership

• Act as a trusted operational advisor to Facilities and Real Estate leadership.
• Influence without authority across internal teams and corporate partners.
• Lead coach and develop direct reports; set clear priorities and accountability.
• Provide training and guidance to RE&F staff on operational processes tools and expectations.
• Promote a culture of accountability service excellence and continuous improvement.

Minimum Qualifications Required

• Bachelors degree in Facilities Management Operations Business Administration Real Estate Construction Finance or a related field
• Minimum 7 years of experience in Facilities operations real estate operations or operational management roles
• Prior experience managing a team minimum 2 direct reports
• Demonstrated experience overseeing vendors operational budgets and Facilities initiatives
• Strong understanding of operational controls governance and process management
• Proven ability to partner cross functionally and engage senior stakeholders

Preferred Qualifications

• Experience supporting corporate Facilities or multisite portfolios
• Exposure to capital projects workplace strategy or portfolio optimization
• CFM FMP CMA or similar certification a plus

Professional Skills You Will Use

• Facilities Operations Leadership
• Operational Controls & Governance
• Vendor & Service Oversight
• Operational Planning & Execution
• Light Project & Initiative Management
• Risk Awareness & Control Discipline
• Cross Functional Collaboration
• Executive Communication
• Problem Solving & Decision-making
• Change Management & Continuous Improvement

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Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: