The Service Desk Specialist responsibility is to ensure the day to day support for Netherland users in order to create a transparent and efficient communication between IT and the Business ; The ServiceDesk Specialist is responsible for the preparation implementation and documentation for different IT projects that requires support . The ServiceDesk Specialist is responsible for being the central point of contact for IT Infrastructure operations for projects impacting Switzerland Desktop support DC operations Branch Support
Key Interfaces: Internal - External
Internal: Internal: with all departments
External: Suppliers
Dimensions
Main Accountabilities
Key Performance Indicators (KPIs)
Installation configuration of new equipment like PCs (Desktop Laptops) Printers (Local Network) Phones (Digital IP) Scanners (Local Network) Software (Lotus Notes MS Office Etc.) for NEtherland
Interface with centralized teams like Servers Storage Network Security Applications and Database etc and get them to address dependent issues.
Helpdesk 1st 2nd level Support for the above mentioned end-user equipment and software
Patching cabling supporting the DC team Network Team
Managing the Intune implementation and mobile telephony equipment for Switzerland
Perform the local / physical activities in the Geneva HQ and at Safehost for Datacenter
Ensure complete and updated inventory of all IT Assets and regularly do the inventory check
Actively monitor the request/ incidents coming via SNOW from users to ensure almost zero backlog
Regular online proactive monitoring of all open service requests and monitoring allocation of the calls
Ensure that the services are delivered as per the agreed SLAs
Actively participate in IT projects in order to offer the best solutions (eg. VoIP InTune)
Participate in BEA Team meetings and supporting the BEA IT Projects
Escalate critical issues to Senior Management and suggest corrective action.
Successful completion and delivery of IT support for Users
Within timelines
High quality of solution -- Minimal set of defects
Minimal/no business disruptions implementations
Process standardization & infrastructure readiness
Harmonized processes in order to be able to improve efficiency of current support
Solution in place to run defined process
High level of process adherence across BEA SD teams countries
Daily technical support
Manage tickets following the priority
Ensure ticket creation
Propose solution proactively
Help users with day to day activity
Monitor Team Members activity
Training capabilities for the team
Knowledge Skills and Experience
Competencies
Education / diploma of IT support specialist or equivalent
Bilingual (English / French)
Good knowledge & experience of Windows products Teams Outlook Office
Good knowledge of database design concepts Good knowledge & experience
Doesnt need to know everything but need to know where to find the information.
Openness and Communications
Excellent communication and interpersonal skills
Customer oriented
Teamwork: Team Oriented
Personal Effectiveness
Creative capacity to think out-of-the-box
Works well under pressure
Acts with discretion
Acts according to Bunge standards of ethics and integrity
Decision-Making
At Bunge (NYSE: BG) our purpose is to connect farmers to consumers to deliver essential food feed and fuel to the world. As a premier agribusiness solutions provider our team of 37000 dedicated employees partner with farmers across the globe to move agricultural commodities from where theyre grown to where theyre neededin faster smarter and more efficient ways. We are a world leader in grain origination storage distribution oilseed processing and refining offering a broad portfolio of plant-based oils fats and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored innovative solutions that address evolving consumer needs. With 200 years of experience and presence in over 50 countries we are committed to strengthening global food security advancing sustainability and helping communities prosper where we operate. Bunge has its registered office in Geneva Switzerland and its corporate headquarters in St. Louis Missouri. Learn more at .
Every day our people exemplify these values which represent Bunge at its core:
We Are One Team Collaborative Respectful Inclusive We Lead The WayAgile Empowered Innovative We Do Whats RightSafety Sustainability With Integrity
If this sounds like you join us! We value and invest in people who believe in our purpose and are excited to live it every day people who are #ProudtoBeBunge
Required Experience:
IC
City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number : 44924 Job Title IT ServiceDesk SpecialistReporting Line BEA Service Manager leadDepartment: ITDate JD preparedManagement Level:Role Purpose StatementThe Service Desk Specialist responsibility is to ensure the day to day s...
City : Mohali
State : Punjab (IN-PB)
Country : India (IN)
Requisition Number : 44924
Job Title IT ServiceDesk Specialist
Reporting Line BEA Service Manager lead
Department: IT
Date JD prepared
Management Level:
Role Purpose Statement
The Service Desk Specialist responsibility is to ensure the day to day support for Netherland users in order to create a transparent and efficient communication between IT and the Business ; The ServiceDesk Specialist is responsible for the preparation implementation and documentation for different IT projects that requires support . The ServiceDesk Specialist is responsible for being the central point of contact for IT Infrastructure operations for projects impacting Switzerland Desktop support DC operations Branch Support
Key Interfaces: Internal - External
Internal: Internal: with all departments
External: Suppliers
Dimensions
Main Accountabilities
Key Performance Indicators (KPIs)
Installation configuration of new equipment like PCs (Desktop Laptops) Printers (Local Network) Phones (Digital IP) Scanners (Local Network) Software (Lotus Notes MS Office Etc.) for NEtherland
Interface with centralized teams like Servers Storage Network Security Applications and Database etc and get them to address dependent issues.
Helpdesk 1st 2nd level Support for the above mentioned end-user equipment and software
Patching cabling supporting the DC team Network Team
Managing the Intune implementation and mobile telephony equipment for Switzerland
Perform the local / physical activities in the Geneva HQ and at Safehost for Datacenter
Ensure complete and updated inventory of all IT Assets and regularly do the inventory check
Actively monitor the request/ incidents coming via SNOW from users to ensure almost zero backlog
Regular online proactive monitoring of all open service requests and monitoring allocation of the calls
Ensure that the services are delivered as per the agreed SLAs
Actively participate in IT projects in order to offer the best solutions (eg. VoIP InTune)
Participate in BEA Team meetings and supporting the BEA IT Projects
Escalate critical issues to Senior Management and suggest corrective action.
Successful completion and delivery of IT support for Users
Within timelines
High quality of solution -- Minimal set of defects
Minimal/no business disruptions implementations
Process standardization & infrastructure readiness
Harmonized processes in order to be able to improve efficiency of current support
Solution in place to run defined process
High level of process adherence across BEA SD teams countries
Daily technical support
Manage tickets following the priority
Ensure ticket creation
Propose solution proactively
Help users with day to day activity
Monitor Team Members activity
Training capabilities for the team
Knowledge Skills and Experience
Competencies
Education / diploma of IT support specialist or equivalent
Bilingual (English / French)
Good knowledge & experience of Windows products Teams Outlook Office
Good knowledge of database design concepts Good knowledge & experience
Doesnt need to know everything but need to know where to find the information.
Openness and Communications
Excellent communication and interpersonal skills
Customer oriented
Teamwork: Team Oriented
Personal Effectiveness
Creative capacity to think out-of-the-box
Works well under pressure
Acts with discretion
Acts according to Bunge standards of ethics and integrity
Decision-Making
At Bunge (NYSE: BG) our purpose is to connect farmers to consumers to deliver essential food feed and fuel to the world. As a premier agribusiness solutions provider our team of 37000 dedicated employees partner with farmers across the globe to move agricultural commodities from where theyre grown to where theyre neededin faster smarter and more efficient ways. We are a world leader in grain origination storage distribution oilseed processing and refining offering a broad portfolio of plant-based oils fats and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored innovative solutions that address evolving consumer needs. With 200 years of experience and presence in over 50 countries we are committed to strengthening global food security advancing sustainability and helping communities prosper where we operate. Bunge has its registered office in Geneva Switzerland and its corporate headquarters in St. Louis Missouri. Learn more at .
Every day our people exemplify these values which represent Bunge at its core:
We Are One Team Collaborative Respectful Inclusive We Lead The WayAgile Empowered Innovative We Do Whats RightSafety Sustainability With Integrity
If this sounds like you join us! We value and invest in people who believe in our purpose and are excited to live it every day people who are #ProudtoBeBunge
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