Associate Application Developer IT Billing Services

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Associate Enterprise Support Engineer IT Billing Services

Reporting to: Senior Manager IT Billing Services
Location: Chennai IN (Flexible)

Role Overview

Genesys is seeking a highly technical and customer-focused Enterprise Support Engineer to support the stability performance and reliability of our Billing Services platform. This role is responsible for monitoring troubleshooting and resolving issues within a complex integrated billing ecosystem that supports subscription and usage-based SaaS offerings.

As part of the IT Billing Services team you will work closely with Engineering Product Billing Operations and Revenue teams to investigate incidents resolve production issues and ensure the integrity and availability of billing systems and integrations. You will play a key role in diagnosing system behavior analyzing data discrepancies and supporting high-impact production incidents affecting customers or revenue operations.

Success in this role requires strong technical development and troubleshooting skills disciplined operational execution and clear and empathetic communication during time-sensitive situations.

Key Responsibilities

• Provide operational support for billing platforms and integrations including monitoring troubleshooting and resolution of production issues.

• Participate in on-call rotations supporting 24x7 operational coverage including support during quarter-end and year-end billing cycles.

• Investigate and resolve billing system incidents data discrepancies and integration failures across Salesforce Zuora AWS and related platforms.

• Analyze logs system behavior and transaction data to identify root causes of issues and support remediation efforts.

• Collaborate with Engineering Product and Billing Systems teams to diagnose defects validate fixes and support production deployments.

• Assist with incident response for billing-impacting events providing technical analysis and contributing to internal and external communications as needed.

• Maintain and update operational documentation including runbooks troubleshooting guides and support procedures.

• Support operational monitoring and alerting improvements to detect issues earlier and reduce incident impact.

• Contribute to post-incident reviews and continuous improvement initiatives aimed at preventing recurring issues.

• Ensure operational activities follow established change management access control and data integrity standards including SOX compliance where applicable.

Required Qualifications

• 2 years of experience in IT production support systems operations or enterprise application support.

• Hands-on experience supporting complex SaaS platforms or enterprise business systems especially in Salesforce Zuora AWS and Workday Financials.

• Experience working with monitoring tools log analysis and diagnosing issues in distributed or integrated systems.

• Strong analytical skills with the ability to investigate data discrepancies and system behavior.

• Ability to operate effectively independently during high-impact incidents with strong attention to detail and clear and empathetic communication.

• Strong written and verbal communication skills including the ability to explain technical issues clearly to internal business stakeholders.

• Experience collaborating with Engineering Product Finance or Customer Support teams to resolve production issues.

Preferred Qualifications

• Familiarity with SaaS subscription and usage-based billing models.

• Experience working with integrations APIs and system data flows between enterprise platforms.

• Experience operating in SOX-controlled or regulated environments.

• Interest in AI tools automation operational tooling and reliability improvements.

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

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