Program Assistant III Bilingual

The City of Milwaukee is proud to employ a diverse workforcededicated to delivering exceptional service to its residents. If you are passionate about being part of aninclusive team of public servants please consider the following opportunity.

The Program Assistant III-Bilingual provides administrativesupport to the Milwaukee Water Works (MWW) Lead Service Line Replacement (LSLR)project by serving as the primary point of contact for information managingdatabases and leading the programs administrative support team.

LSLR Program Support

• Serve as a primary point of contact for LSLR project information and the LSLR database.
• Assist with scheduling of LSLR projects with property owners and MWW crews and/or private contractors.
• Prepare and process correspondence and other documents for review and approval by managers.
• Collect enter and track data associated with LSLR work activities in the LSLR work order database.
• Review contractor invoices to confirm appropriate charges and assignment of costs to public and private portions of the water service line replacement and forward for payment.
• Track and report non-responsive property owners for referral to the Department of Neighborhood Services (DNS) for ordinance enforcement activities.
• Report progress of LSLR projects to MWW utility and section leadership.
• Ensure LSLR project activities comply with City contract requirements.

• Program Assistants must be able to stand walk stoop push and pull as well as move and lift objects weighing up to 10 lbs. regularly.

1. Associate Degree in office administration business management information technology or a related field from an accredited college or university.
2. Three years of administrative support experience performing duties closely related to the position.
3. Bilingual in Spanish and English including the ability to provide both translation and interpretation.

Equivalent combinations of education and experience may beconsidered.

NOTICE:Please do not attach your academic transcriptsto your employment application. The hiring department will verify candidateseducation as part of the background screening process prior to extending anyjob offer.

• Experience with enQuesta.

Technical

• Knowledge of best practices for providing administrative support.
• Knowledge of the principles and practices of providing customer service.
• Ability to read and interpret job-related documents including instructions policies procedures reports ordinances and contracts.
• Ability to effectively use standard computer programs such as Microsoft Word Excel and Outlook and presentation programs.
• Ability to attain thorough knowledge of the MWW LSLR program including related software and applications such as the Access database for LSLR records.
• Proficiency using database management applications and the ability to perform accurate data entry.
• Ability to effectively operate office equipment including telephones computers and copiers.
• Ability to effectively evaluate program needs data systems and work processes.
• Ability to compile and analyze data and generate reports regarding program activities.

Communication and Interpersonal

• Strong customer service orientation and high degree of interpersonal skills.
• Written communication skills to write reports and other documents that are thorough clear well-crafted and error-free.
• Skill in drafting and proofreading written documents using appropriate English and Spanish language writing conventions including spelling grammar and punctuation.
• Ability to demonstrate concern for meeting or exceeding the needs of both external and internal customers.
• Interpersonal and customer service skills to be able to establish and maintain good working relationships with elected officials City staff and the public.
• Ability to work effectively and cooperatively with co-workers and other individuals whose backgrounds may differ from ones own.
• Ability to foster teamwork and gain others support for ideas proposals projects and solutions.
• Excellent telephone and office etiquette skills.

Organization Judgment and Professionalism

• Ability to think critically and analytically.
• Ability to perform work with a high degree of accuracy detail and quality.
• Ability to exercise judgment discretion tact and diplomacy and to remain calm under pressure.
• Ability to demonstrate a high degree of initiative planning skills and dedication to the improvement of processes.
• Ability to probe for answers and solve problems.
• Ability to organize work independently and complete assignments and projects on time.
• Honesty integrity professionalism and the ability to maintain confidentiality.
• Ability to serve as an effective custodian of City resources.

Bilingual Communication

• Ability to communicate effectively verbally with customers in both English and Spanish.
• Ability to read understand and process work-related documents such as correspondence or completed forms in both English and Spanish.
• Written communication skills in both English and Spanish including the ability to translate program materials and prepare correspondence.

The current salary range (Pay Range 5JN) is$62229-$77296annuallyand the resident incentive salary range for City of Milwaukee residents is$64718-$80388annually.Appointmentwill be made in accordance with the provisions of the City of Milwaukee Salary Ordinance.

Any employee who holds a position designated as bilingual inthe Positions Ordinance shall be paid an additional $2.00 per hour.

BENEFITS:
The City of Milwaukee provides a comprehensive benefit program which includesthe following:

• Wisconsin Retirement Systems (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• OnsiteEmployee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass