Client Success Specialist (Remote)

Deer Designer is a design subscription service for mid-market marketing teams. We provide a dedicated Creative Director-led design team for a flat monthly fee. With a global remote-first team we offer a stable career focused on proactive communication ownership and innovative workflows.

Tasks

This is not traditional customer support. You are the vital bridge between our clients and our creative teams. Your mission is to turn vague client goals into razor-sharp creative direction while keeping the production engine moving without friction.

You arent just a replieryou are a consultant who advocates for the clients vision while having the backbone to challenge them when their input is vague. You will use AI tools to summarize structure and refine communication so you can focus on what matters: high-level judgment and driving successful outcomes.

Key Responsibilities:

• Strategic Advocacy: Spot risks early before they become issues and act on them proactively.
• Input Excellence: Push back on vague or low-quality briefs. Guide clients toward better inputs to ensure world-class design results.
• Structured Communication: Keep all correspondence tight clear and useful. No over-explainingjust clarity.
• Service Optimization: Improve how clients use Deer Designer over time moving from reactive support to proactive partnership.
• AI-Enhanced Workflow: Leverage AI to draft structure and refine your communication and internal processes to 10x your efficiency.

Requirements

• 2 years in a client-facing role (Account Management Project Management or Client Success).
• Flawless English: You communicate with precisionstructured direct and clear.
• Design Literacy: You understand the basics of layout hierarchy branding and UX. You dont need to design but you must speak the language.
• The Backbone: You are comfortable pushing back on clients and asking the hard questions required to get the job done right.
• AI-Proactive: You already use AI to structure your thinking identify risks and improve your output quality.
• Agency Experience: (Big Plus) Familiarity with creative services design agencies or subscription-based business models.
• Technical Comfort: Familiarity with tools like Figma or Photoshop (for review purposes) and async-friendly workflows.
• Ownership Mindset: You focus on outcomes not just activity. You fix gaps rather than blaming them.

Benefits

• Stability: Long-term permanent remote contract
• Time Off: 15 PTO days 10 unpaid days 2 sick days (after 6 months tenure).
• Perks: Performance bonuses work anniversary gifts and dedicated career growth.
• Culture: A diverse inclusive team that values results over micromanagement and celebrates milestones together.