Command Centre Lead
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Job Location:
San Ramon, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Command Centre Lead
San Francisco or San Ramon CA
Full Time
The Incident Command Centre Lead is responsible for the end-to-end management of all IT major incidents.
Role and Responsibilities
Leverage technology to issue communications and provide key stakeholder management.
Lead drive facilitate and chair investigation activities meetings and conference calls.
Form collaborative action plans with clear actions owners and deadlines and ensure completion.
Provide matrix management across people processes resources and third parties; resolve conflict to drive progress to resolution.
Be accountable for restoring service via workaround and/or permanent fix.
Maintain administration and reporting including contact information technical diagrams and post major incident reviews.
Support and nurture process improvements and knowledge-base enhancements.
Maintain and develop tools and resources to manage major incidents effectively.
Provide periodic major incident metrics reports.
Monitor network devices and links using NMS tools (e.g. SolarWinds Zabbix Nagios).
Handle incidents related to LAN/WAN connectivity; router switch and firewall alerts; and VPN connectivity issues.
Troubleshoot using SOPs and checklists.
Create update and manage tickets in ITSM tools (e.g. ServiceNow Remedy).
Perform basic network health checks (CPU memory interface status).
Maintain shift logs incident notes and documentation; follow change incident and problem management processes.
Support 24x7 operations in rotational shifts.
Technical Skills Required
Basic understanding of: TCP/IP OSI model LAN WAN DNS DHCP
Exposure to: Routers and switches (Cisco/Juniper basics) firewalls
Familiarity with: Network monitoring tools; ITSM ticketing systems
