Genesys Cloud Architect Lead Developer

Siri InfoSolutions Inc

Job Location:

Hartford, CT - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Role: 1

Title: Genesys Cloud Architect

Location: Hartford CT Springfield MA or Boston MA(Day 1 Onsite)
Long term opportunity

Genesys Cloud Architect

Responsible for designing implementing and optimizing Genesys Cloud CX contact center solutions.
Leads architecture for omnichannel routing (voice chat email messaging) IVR/ACD flows integrations and security.
Works closely with business and technical teams to deliver scalable reliable and compliant cloud contact center platforms.

Required Skills:

Genesys Cloud CX Architect flows APIs & integrations SIP/VoIP omnichannel routing WEM (WFM/QM) cloud security.

Role: 2

Position: Genesys Cloud Developer (2 openings)

Location: Hartford CT Springfield MA or Boston MA (Day 1 Onsite)

Duration: Long Term Contract

Skills Required:

Genesys cloud strong developer profiles

Role: 3

Position: Technical Leads (3 openings)

Location: onsite in Any nearby Client office / Hub

Long term opportunity

below Skills Set

Design and configure scalable routing solutions in Amazon Connect including contact flows queues routing profiles and skill-based routing; leverage Python (AWS Lambda) to ensure accurate call distribution and optimal customer journey handling
Implement and manage integrations supporting conversational IVR using Amazon Lex (good to have) along with APIs systems to enhance routing decisions and overall agent workflow without modifying the custom CCP

Amazon Connect/Lex
Nova 2 Sonic (conversational and real time voice AI) Good to have
Amazon Bedrock integration and agentic patterns
Amazon Connect AI agents

Role: 1 Title: Genesys Cloud Architect Location: Hartford CT Springfield MA or Boston MA(Day 1 Onsite) Long term opportunity Genesys Cloud Architect Responsible for designing implementing and optimizing Genesys Cloud CX contact center solutions. Leads architecture for omnichannel routin...