As a Senior Oracle Cloud Technical Lead you will be the highest technical escalation point for support projects (AMS). You will lead the offshore/onsite support team ensure adherence to SLAs provide technical solutions for production issues and manage complex integrations. This role requires deep expertise in Oracle Fusion Applications (ERP/HCM/SCM) Oracle Integration Cloud (OIC) and PaaS extensions to drive production stability and continuous improvements.
Key Responsibilities
Production Support & Incident Management: Act as L3 support for critical incidents performance bottlenecks and complex issues providing root cause analysis (RCA) and permanent fixes.
Technical Leadership: Lead mentor and guide a technical team (onshore/offshore) in support activities code reviews and adherence to coding standards.
Cloud Technical support: Support maintain and enhance integrations using Oracle Integration Cloud (OIC) REST/SOAP services BI OTBI reports VBCS and PaaS extensions.
Client Management: Act as a technical advisor to stakeholders presenting RCA for critical issues and proposing improvements.
Security & Compliance: Oversee Oracle Cloud security roles User management and compliance standards (SOX/Audit readiness)
Mandatory Technical Skills
Oracle Cloud Application Expertise: 8 years of hands-on experience with Oracle Fusion Cloud (ERP/SCM/HCM) support.
Oracle Integration Cloud (OIC): Strong experience in developing debugging and managing integrations (REST SOAP JSON XML).
Database & Reporting: Advanced SQL/PLSQL BIP (BI Publisher) and OTBI (Oracle Transactional Business Intelligence).
Extensions & Tools: Experience in PaaS extensions VBCS (Visual Builder Cloud Service) and PCS/OPA.
Data Loading Tools: Proficiency in HDL (HCM Data Loader) and FBDI (File Based Data Import).
Preferred Skills
Support Experience: Experience with AMS (Application Management Services) / Production Support models.
Automation: Experience in scripting (Python/Bash) or automation tools.
Soft Skills
Strong analytical and problem-solving skills to manage high-pressure critical incidents.
Ability to work in a client-facing offshore-onsite model.
Mature approach to conflict resolution and stakeholder management.
Strong Communication skills.
1. Role Overview As a Senior Oracle Cloud Technical Lead you will be the highest technical escalation point for support projects (AMS). You will lead the offshore/onsite support team ensure adherence to SLAs provide technical solutions for production issues and manage complex integrations. This role...
1. Role Overview
As a Senior Oracle Cloud Technical Lead you will be the highest technical escalation point for support projects (AMS). You will lead the offshore/onsite support team ensure adherence to SLAs provide technical solutions for production issues and manage complex integrations. This role requires deep expertise in Oracle Fusion Applications (ERP/HCM/SCM) Oracle Integration Cloud (OIC) and PaaS extensions to drive production stability and continuous improvements.
Key Responsibilities
Production Support & Incident Management: Act as L3 support for critical incidents performance bottlenecks and complex issues providing root cause analysis (RCA) and permanent fixes.
Technical Leadership: Lead mentor and guide a technical team (onshore/offshore) in support activities code reviews and adherence to coding standards.
Cloud Technical support: Support maintain and enhance integrations using Oracle Integration Cloud (OIC) REST/SOAP services BI OTBI reports VBCS and PaaS extensions.
Client Management: Act as a technical advisor to stakeholders presenting RCA for critical issues and proposing improvements.
Security & Compliance: Oversee Oracle Cloud security roles User management and compliance standards (SOX/Audit readiness)
Mandatory Technical Skills
Oracle Cloud Application Expertise: 8 years of hands-on experience with Oracle Fusion Cloud (ERP/SCM/HCM) support.
Oracle Integration Cloud (OIC): Strong experience in developing debugging and managing integrations (REST SOAP JSON XML).
Database & Reporting: Advanced SQL/PLSQL BIP (BI Publisher) and OTBI (Oracle Transactional Business Intelligence).
Extensions & Tools: Experience in PaaS extensions VBCS (Visual Builder Cloud Service) and PCS/OPA.
Data Loading Tools: Proficiency in HDL (HCM Data Loader) and FBDI (File Based Data Import).
Preferred Skills
Support Experience: Experience with AMS (Application Management Services) / Production Support models.
Automation: Experience in scripting (Python/Bash) or automation tools.
Soft Skills
Strong analytical and problem-solving skills to manage high-pressure critical incidents.
Ability to work in a client-facing offshore-onsite model.
Mature approach to conflict resolution and stakeholder management.