Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.

At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.

Customer Experience Consultant Integrated

As a Customer Experience Consultant Integrated you will play a key role in delivering an outstanding end-to-end customer experience across the Integrated logistics journey. Acting as a trusted partner to customers you will ensure operational excellence contract fulfillment and continuous improvementwhile identifying opportunities to add value through digital solutions and cross-selling initiatives.

This role sits within the Integrated Customer Experience organization with primary focus on offering end-to-end supply chain solutions to customers.

What Youll Be Responsible For

Drive Customer Experience & Operational Excellence

Act as the primary point of contact for assigned customers handling day-to-day coordination and service queries.

Own and manage customer-facing processes both locally and globally ensuring stability and long-term partnership.

Deliver on customer commitments while maintaining high operational and service-quality standards aligned to IOP and SOP outputs.

Support and drive digital adoption and self-service solutions to enable scalable consistent service delivery.

Identify address and resolve customer complaintsboth proactive and reactivenavigating the Maersk network to deliver effective solutions.

Continuously identify improvement opportunities that enhance ease of doing business with Maersk.

Enable Growth & Value Creation

Identify upselling and cross-selling opportunities aligned with customer needs and immediate value.

Collaborate closely with Sales and Product teams to reinforce contract fulfillment and improve fulfillment ratios.

Support revenue protection by ensuring solution viability and minimizing operational disruptions.

What Were Looking For

Strong ownership mindset and accountability

Customer-first and improvement-oriented mindset

Excellent communication and stakeholder management skills

Problem-solving skills with the ability to navigate complex organizations

Fluency in English and Swedish

Product knowledge within Integrated logistics solutions

Background in SCM customs 4PL or inland transport

Data-savvy with strong analytical skills

We look forward to your application!

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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